This was first published on ksl.com

​I've been working as a people skills expert for 20 years, teaching individuals and organizations to understand human behavior and get along with others. Throughout that time, I've discovered 10 basic people skills that I consider to be the skills every human being could work on to help create healthy relationships.

As you read through these 10 people skills, assess yourself and see where you might need some work.

1. Ability to put yourself in another person's shoes

This is the skill of empathy, which is a skill you can become better at. Recent studies have shown that at least 10% of our capacity for empathy is inherited through our genes; the rest is all about intention and practice. Last week's LIFEadvice article includes many ways to improve your empathy and teach it to your kids.

2. Ability to accept others who are different from you

We all have a tendency to react in judgment when we meet someone who is different from us. We sometimes assume if two things are different, one must be better and one must be worse. This human tendency encourages us to see others as less than us so we can feel better.

You can change this tendency by choosing to see all humans as having the same, infinite value that never changes. Then when you meet someone who is different, you can practice allowing them to be different and still have the same value.

Understand that the world needs all kinds of people, with different views and different ways of functioning in the world. You can choose tolerance, acceptance, allowing and respecting them instead of judging them. It is a wonderful skill that will improve with practice.

3. Ability to stay open, flexible and change your mind or plans

It can be a real problem in your relationships at home and work if you are too controlling, opinionated, inflexible or sure you are right all the time. Watch for needing to make others wrong for you to feel safe in the world and how this negatively affects your connection with others. It is a good practice to stay open and always assume that you might be wrong about everything you know.

Question what you are told and assume there might be things you don't know or another perspective you haven't considered. Be willing to change plans and let go of your expectations, too. Expectations about how things should be can make you too rigid and difficult to work with.

Practice trusting that however things turn out, that must be perfect for some reason and roll with changes in plans without feeling mistreated or taken from. Recognize that you feel loss when things don't go the way you wanted; but if you trust it's perfect then, there is no loss.

4. Ability to know your own worth in any situation

Knowing your own worth in any situation means you don't let situations or other people diminish your value. You can gain this skill by practicing knowing that your intrinsic value can't change and is the same as every other human being's, no matter what happens or what anyone thinks.

You can be bulletproof from low self-esteem issues by just choosing to believe your value can't change. Every time you make a mistake or feel judged or criticized, keep telling yourself "that doesn't change my value." As you practice this, you will find you can walk into any situation and feel safe because your sense of safety comes from inside of you.

5. Ability to regulate your own inner state — from unsafe to safe

Every minute of the day, you are in one of two states: feeling safe, where you are capable of showing up for others, or feeling unsafe, where you feel "not good enough" or not secure and aren't capable of focusing on others. You can and must monitor your inner state and pay attention to where you are. If you start behaving badly or feel un-balanced, you are probably in a fear (unsafe) state.

It is your No. 1 job in life to be responsible for yourself and your behavior. You can choose to make yourself feel safe by choosing to believe your value can't change and that your journey is the perfect classroom for you. Trust the universe is a wise teacher who knows what it's doing, and trust that it only brings situations into your life that will bless you and grow you. This means you have the ability to make yourself feel safe in any moment. Your sense of security in the world can come from you, and it will also make you more capable of giving to others.

6. Ability to understand what's really happening when others are upset

When people are upset, they often channel their anger toward a person — but the angry emotion is not usually about that person. People with good social skills understand this and can see that these people are just scared. It's fear of failure and loss that upsets people, and their upset is always about their own safety.

Most bad behavior is really a request for love or attention. Humans need some validation or reassurance that they are safe and loved. Bad behavior in another person often doesn't make us want to validate or love them, but it is what they need. This is, again, a skill that you get better at with practice.

7. Ability to have a difficult conversation the right way

We all need to know the right way to have a touchy conversation so that both parties feel heard, honored and respected at the end. This means seeing the other person as the same as yourself, setting your feelings aside upfront, asking questions and listening to the other person, then asking permission to speak your feelings and share your view. This process is easy, but remembering to practice it in every conversation is hard.

You might need to have a reminder on your phone to remind you to listen before you talk and to validate other people's right to their opinions. I've written numerous articles on this topic in the past.

8. Ability to listen and validate another person

You need to have some conversations with the people in your life in which all you do is ask questions, listen and honor and respect the other person's right to their feelings. I see this as its own skill because it truly is a specific skill inside of the conversations mentioned above.

Listening is easy for some people who don't like to talk anyway, but for some of us this is really hard and requires diligent intention and practice. You must consciously decide at the beginning of a conversation that you are committed to making the other person feel heard, understood and valued, and that you will listen more than you talk.

The most powerful way to give this to another person is to simply ask lots of questions and listen with the intent to understand them, rather than trying to figure out what you want to say next. Being a master listener is one of the greatest people skills you can develop.

9. Ability to enforce your own and honor others' boundaries

This skill is really about seeing your own value as equal to that of other people. This means your needs are equally important as theirs. It also means honoring your right to have boundaries to protect yourself and make sure your needs are met.

Some of us feel selfish if we make our needs important, but it's not. Putting one's needs first can actually be wise and healthy.

We must also watch for other people enforcing their boundaries and honor their right to make themselves important too.

10. Ability to make hard decisions from a place of love, not fear

Many of us fear making decisions because we fear mistakes and/or missing out on any options. Your ability to listen to your own intuition and know what choice is right for you is a critical life skill you can, again, practice and get better at.

A technique I teach my coaching clients is to write down all of your options. Then, write down a fear-motivated reason to do each option and a love-motivated reason to do each option. This will double your options. The next step is to cross out all the fear-motivated reasons/options and make a choice from the love-motivated ones.

Sit with that choice and feel what your intuition has to say about it. Does it feel right to you? Does it still bother you and make you feel discontented? You are entitled to know the right path on your perfect classroom journey. You have an inner GPS to guide you. If you haven't tuned into yours yet, you just need to start practicing listening and feeling your way through some choices. All the answers you need are inside you.

Working on these skills will help you become you someone who is easy to get along with, resolve conflicts, negotiate and make plans with. You will be more likely to make friends easily and feel happier because you will feel safer and more secure and have more to give others.

You can do this.

This was first published on ksl.com

The French-born author Anais Nin, wrote about an old Talmudic philosophy that says we can only dream about things we have previously encountered or thought. So, "We don’t see things as they are, we see the world as we are," Nin says.

The way this works is that if you grew up in a stable, emotionally and mentally healthy family, you probably see the world as stable and safe. If you grew up in a violent, abusive, or unhealthy family, you will be more likely to view the world as an unsafe, violent place. You will always subconsciously project your world onto the world you see.

This also applies to the way you see other people. You subconsciously project your experience of what you are like onto others and assume they are just like you, or they should be. When they don’t act like you, you are often shocked.

According to an article from the American Psychological Association, neuroscientist Vittorio Gallese said, "It seems we’re wired to see other people as similar to us, rather than different. At the root, as humans we identify the person we’re facing as someone just like ourselves."

You see other people as you are, and you subconsciously expect them to behave as you would. The problem is that other people are just not wired like you are. They have had very different life experiences, so they cannot possibly see the world (or behave) the same way you do.

Some inaccurate projections

Here are some other ways this tendency to project yourself onto others shows up:

• You assume other people think like you do. This means that if you are terribly afraid you aren’t good enough, you will assume other people think you are not good enough, too. It is actually highly likely that these people don’t think about you at all and worrying about what they think is pointless.
• You believe other people would do what you would do in the same situation. This is why many cheaters accuse their spouses of cheating. They would do it, so they assume you would too.
• You get the most bothered by behaviors you do, too. These behaviors bother you in yourself, and they really trigger you when you see them in other people. I call this the "You Spot it You Got it Rule." It means that if you hate controlling people, it’s usually because you like to be in control of yourself. If you are a kind person, you will usually see kindness in others. The people around you can serve as mirrors to help you work on yourself if you let them.
• We tend to see what we want to see in others. Some researchers call this motivated perception. Our perception of this is almost always biased, selective and malleable. You might have trouble with this in relationships because you see your partner as a certain type of person when that isn’t really who they are.

Consequences of inaccurate projections

All of these perceptions, or mind tricks, can create fallout in your relationships. Here are some common ways they might affect your life:

• You might have expectations of your loved ones that really aren’t fair. Your partner or child is most likely not wired the same way you are. They don’t highly value the same things and they have different fear triggers. They have had different life experiences and different beliefs, so you cannot expect them to be like you or behave like. You must learn to love them as they are (they can improve themselves, but rarely can they change their basic subconscious programming). I am a very driven self-motivated person and I have a daughter who is more creative, artistic and laid back. I spent years making her feel bad for not being more driven. Once I accepted her as she is, our relationship greatly improved.
• You might be a hypocrite. You might get really bothered when your spouse looks at their phone while they are driving, knowing that you do the same thing yourself. Most of the couples that come to me for coaching are complaining about their partner not giving them enough attention and not meeting their needs, while they are actually doing the same thing to that partner.
• You might miss red flags. You might see just the good in people and totally miss some bad because you assume they are good people like you.
• You might read negativity and rejection into situations when it isn’t really there. If you believe you are too overweight and you hate that about yourself, you will feel rejection from the people around you and assume it’s about your weight. You might be wrong about all of it.

Making changes

Obviously, the problem is that we are (for the most part) blind to our subconscious projections. We cannot tell that we aren’t seeing accurately, so awareness is the most important thing if we are going to change our projections. Start noticing your thoughts and assumptions about other people and question them.

Ask yourself:

• Is there any chance that I am not seeing this person and their behavior inaccurately?
• Am I expecting them to be like me?
• Can I allow them to be different?
• Is there a chance I do the very thing I am bothered at them over?
• Am I seeing what I want to see?

Be open to the possibility that the truth is different than what you think. Be willing to allow others to be different from you without seeing their way as wrong. Different is just different, not better or worse. Always assume that both perspectives have an equal amount of truth and projection in them. Yours is always flawed to some degree and so is theirs.

As a coach, I use personality tests to show my clients the ways they are different and similar to the other important people in their lives. These tests help them to understand why other people see the world in a different way, which creates compassion. Hope this helps you.

You can do it.

This was first published on KSL.com
​
Question:

My spouse and I argue about the same things again and again. It is like we are always having the same fight; we just take breaks of agreeing to disagree in between rounds. We have been to marriage therapy and have learned communication skills, but here we are in the same boat. Can you give us anything different to try?

Answer:

Many people experience a fight that’s always the same issue again and again. This happens when both of you have dug into your position and keep defending it, and neither of you is open to learning, understanding or changing because that would feel like losing the argument. In an argument, your egos are only interested in protecting, promoting and winning for your side. Ego also wants to be right and have the other person be wrong.

The truth is, until you learn to set ego aside, stop defending yourself and communicate with the purpose of understanding the other person and their perspective, learning something new, or creating new solutions you haven’t thought of before, you are going to be stuck here.

Here are some ways to become more open, more creative and more productive when you argue:

1. Know your value isn't in question

Remember this argument is just a perfect classroom experience and your value isn’t in question, so there is nothing to fear. When you choose to see the fight from the perspective that you are safe and have nothing to fear because your value can’t change and your journey is perfect no matter what happens, you won’t get so defensive. In this place you can actually focus on giving love, understanding and validation to the other person because you don’t need anything. This requires practice.

2. Listen to learn

Instead of trying to win, try to understand and learn something you didn’t know before. When ego takes over you only care about being right, being better or getting your way. You are basically selfish and defensive. Instead, try this: Thank your ego for trying to protect you, but tell it you are going to try something new and see if you can learn something about the other person you never knew before.

This will require asking lots of questions, without any agenda other than understanding. If you are sincere about this intention the other person will feel that, and they might actually feel safe enough to really talk to you. Make a commitment to listen for more than just planning what you will say next. Listen with the intention of learning and you will be amazed at how much you didn't know about the other person.

3. Fight as a team

Instead of fighting against each other, make it the two of you — on the same side, as a team — against the problem. Stop trying to convince the other person you are right and pull them to your side. Instead, ask them if the two of you, together, could try to find a new solution.

Get out some paper and brainstorm solutions to this problem. Allow yourselves to bring humor in and get creative. Get online and look for solutions others have recommended. Write down places you could go for help. Don’t stop until you have thought of 50 crazy, creative, new ideas — with none of them being the places you started from.

4. Identify your core fear

In my experience, it’s either fear of failure (not being good enough) or fear of loss (feeling threatened or unsafe in the world). If either you or your partner is fear-of-failure dominant, meaning there is a subconscious tendency toward people-pleasing and insecurity, that person will need a lot of validation around their worth, their performance and their thinking.

If you give a fear-of-failure dominant person a lot of positive feedback, they will feel safer and will be better able to communicate in a productive way. If they feel insulted, criticized or judged, they won’t feel safe with you and will probably stay very defensive.

If either of you is fear-of-loss dominant, meaning you have a subconscious tendency toward feeling mistreated and taken from, that person needs control, reassurance and help making things right, done or clean to feel safe in the world. If you can give a fear-of-loss dominant person these things, they will be better able to communicate in a productive way. This can be a game changer when you get it.

5. Cure the core fear

Become the cure to your partner's core fear every day. If you make sure they feel safe in the world every day — by constantly giving them the kind of validation, praise, help or control they need — they will feel safer with you, which means less defensive and less on edge. It will also mean when you argue, it likely won’t be as tense, scary or mean. If you do this right, your partner will be more likely to support you, too.

6. Learn their values

Figure out what your partner values most. Do they value:

• people, connection, relationship and time with people most?
• tasks, performance and getting things done most?
• things, property, money, art or inventing most?
• ideas, principles, education and knowledge most?

Each of us leans a little more toward one of these value systems, and when you know yours and your partner's, you will understand what motivates them and what fills them up. This could help you understand why your spouse needs the house clean and perfect and gets so irritated when it's not, or why they have such a strong need to be right about their views. Understanding that your value systems are different, but equal (meaning no system is better, they are just different) means you can honor the way they are wired and they can honor you.

The reason couples have the same fight over and over, is because that one issue is the one that triggers both of your core fears. When your core fears get triggered your very worst behavior comes out, and that usually perfectly triggers even more of your partner's fear. It quickly becomes a vicious cycle.

The couples I work with find the solution is very simple: Become the cure, not the cause, of their fear. Learn how to make them feel safe with you and you can talk through anything.

I also recommend a time-out rule that works like this: If either of you feels they are getting triggered and ego is showing up, you can call time out. You both agree to stop, not say another word, and walk away until you can get balanced and in trust and love again. Then you can continue the discussion. Give that a try.

You can do this. 

This was first published on ksl.com

Most of the questions readers submit to me are about resolving conflict with other humans. The trick to resolving conflict lies in taking the problem apart, understanding the triggers each person experiences and the bad behavior those triggers might create. This process is what I call an emotional autopsy because it allows you to understand the motivation and emotions underneath the surface that may cause the problem. This also gives you the power to calm the emotions and deal with the actual problem.

Think about the last fight or argument you had with someone and follow my process by asking yourself the questions below. See if you can identify the underlying cause of the conflict and how to resolve it in the future.

1. What event or situation started this conflict or problem?

Can you follow it back to the original issue that may have triggered a negative emotion and made each party behave badly? This issue could stem from something that has been happening for a long time, or something they've experienced their whole life. We're going to call the person who was triggered by something that created the conflict Person A. We'll call the other party Person B.

2. What negative emotion showed up in Person A because of the triggering event?

Did they feel insulted, rejected, unwanted, unimportant, unappreciated, not good enough, controlled, pushed, defensive, protective, or mistreated? Do they have a story about how the situation has made them feel the emotions they've experienced in the past? What is that story?

3. How did Person A behave because of this emotion?

What kind of behavior or language showed up as a result? Did Person A pull back from Person B, try to control them or have walls up to protect themself? Did they get defensive, say something insulting or do something equally triggering to Person B? What does that behavior look like?

4. What negative emotions were triggered in Person B as a result of Person A’s behavior?

How exactly did Person B feel mistreated? Did Person B feel unappreciated, taken from, unwanted or rejected? It's important to identify these emotions and what might be triggering them. If they're ignored for too long, they may continue to cause conflict in Person B in other situations.

5. What kind of bad behavior showed up when Person B reacted to their emotions?

What did Person B’s unbalanced behavior or language look like? Did they try to understand Person A, or did they react just as badly?

6. How might have Person B further triggered Person A?

What emotion might have showed up in Person A now as a result of Person B’s reaction? What might Person A and Person B be feeling at this point? Being clear on this will help you step back and see how the emotions might be driving the conflict more than the original issue.

7. What does each person need in this situation?

What could you give the other person that might help quiet the emotion that is causing the conflict? For example, if you know and understand that no one can diminish your value, you may feel less threatened by conflict and can create a safer space for those around you. Then, you may be able to better work through problems by giving the other person involved in the conflict what they need to feel safe and help them want to resolve the issue at hand.

8. Go back to the original emotions that showed up in steps No. 2 and No. 4. Are these emotions that Person A and Person B experience often?

Is it an emotion they've experienced throughout their life and in many different situations? Sometimes, people and situations can trigger certain emotions in people, but they're not the real cause. The real cause may be something that happened in that person's past and certain situations might stir up emotions and reactions in them.

9. What does someone who may carry these emotions around need?

Remember, bad behavior may be a request for love, validation or reassurance. You might not want to validate or love a person who is behaving badly, but if you can see that it isn’t really about you, conflict resolution can get easier. You can't fix another person and you aren't responsible for their behavior, but if you can quiet the negative emotions in them during conflict, then you can more easily deal with the problem at hand. You may also need to enforce boundaries to protect yourself from certain people, and that's OK, too.

If you choose to see life as a classroom, it means every conflict or emotion is part of your classroom journey and is meant to serve you. Knowing this might make some people problems less difficult and increase your capacity to resolve conflict with others. The more you practice this process, the easier it may become to see conflict accurately and resolve people problems more maturely.

You can do this. 

Kimberly Giles is a sought after master life coach who is provides coaching and help to anyone struggling with people problems or relationship conflicts. She also trains and certifies life coaches in her system with new classes starting soon.

First published on KSL.COM

 In this edition of LIFEadvice I want to explain human behavior in a very simple way so I'm dividing all humans into two general categories: Fear of Failure Dominant people and Fear of Loss Dominant people.

You can decide which you are and what the others around you might be. Understanding their type and yours may help you better understand your relationship dynamics.

Fear of Failure Dominant people

You might be considered people pleasers. You might care too much what others think of you and you may be prone to being too selfless and even sacrificing your own needs to make others happy. You might not speak your truth or address problems often because you don't like conflict. You may also dislike being judged or criticized and might see yourself as less than others at times.

You feel safe in a relationship where you feel validated and aren't experiencing harsh criticism or judgment. If you want to have a successful relationship with a Fear of Failure dominant person, compliment them often and be careful about how you deliver negative feedback. Some of you are more unbalanced (in a fear state) and may have more of these qualities, while others are more balanced (less afraid) and only have minimal people-pleasing tendencies. However, you may still be more this type person than the other.

Fear of Loss Dominant people

You may be strong and opinionated people. You're great at boundaries and taking care of yourself and are more mindful about protecting yourself, your time, your preferences and your views from other people. You may not as much care what others think of you. In an unbalanced (triggered state) you may be selfish, critical or defensive. You're more likely to speak your truth and get what you want and dislike being taken from or mistreated. You may be more prone to notice faults in people or institutions and point them out. You might become arrogant or controlling in an unbalanced state and may accidentally talk down to others. Some of you may be more unbalanced (in a fear state) and possess these qualities to the extreme, while others could be more balanced (less afraid) and only have minimal tendencies. But again, you may still be more this type person than the other.

Can you tell which one you might lean toward? Can you tell which one your significant other, friends or family members might be?

The benefit of understanding these two types of human behaviors lies in knowing what your unbalanced, worst behavior could look like. Then, you can watch for that bad behavior, catch it in action and choose better behavior. Can you own some of the negative behavior tendencies in your type? Can you see they might show up when you feel unsafe, criticized, insulted or mistreated?

Understanding these two types may also help you not take other people’s behavior personally and helps you allow them to be who they are. Here are the three dynamics that might show up in relationships and how to navigate them:

One person is Fear of Failure dominant and the other is Fear of Loss dominant:

The Fear of Failure person might be slightly intimidated or even scared of the Fear of Loss person and their strengths. They might feel threatened by how opinionated and judgmental the Fear of Loss person is. Expect the Fear of Loss person to be critical and opinionated at times and try not to get offended when they disagree with you or say you're doing something wrong. Choose to see they are trying to help you and don’t mean to offend — even when they may seem like a "know-it-all" at times. When they disagree with you or insist on control over a situation, you get to decide how much it means to you to hold your ground. This gives the Fear of Failure person the chance to practice being stronger and having good boundaries. The Fear of Loss person can sometimes teach the Fear of Failure person a lot about strength, confidence and boundaries.

Generally, in these relationships, the Fear of Loss person might make more of the decisions. The Fear of Loss person might make the Fear of Failure person feel safe with validation. The Fear of Failure person might need more verbal validation than a Fear of Loss person would, so it may not occur to them to give that much. But the Fear of Failure person needs to know the good the other person sees in them and may need to hear it often. This will make the Fear of Failure person feel safer and may create more confidence in them.

The Fear of Failure person can make the Fear of Loss person feel safe in the relationship by giving them time and freedom to do the things they love to do. Also, when possible, the Fear of Failure person should let the Fear of Loss person have control over things they don’t care about. Choose your battles on the things that really matter.

Both people are Fear of Loss dominant:

These relationships can sometimes be confrontational because both parties may have strong opinions and preferences, and neither is quick to back down. There can be a lot of conflict and you both must learn to divide your world up and let each person be in control of some things. You will have to choose your battles carefully and learn to compromise. You also need to be aware of the mistreatment triggers each of you may have and avoid them. If both parties are balanced (and have fewer triggers), these relationships can be productive, cooperative and positive. But if one or both parties are unbalanced and easily triggered, then conflict can rule the day, every day.

These people need to work on trusting the journey and seeing every situation as one meant to teach them something. This will help them step back from conflict and figure out how to behave at their best.

Both people are Fear of Failure dominant:

These relationships are usually easy. Both parties tend toward pleasing the other and the only real problem may come up when both are unbalanced and trying to get validation from the other. Because both may have empty buckets and might be focused on getting validation and not giving it, there could be times when no one gets what they need. Both need to work on their own self-esteem and choose to see all humans as having the same exact value if they want this relationship to thrive.

I hope this helps you understand the dynamics in some of your relationships and how you may improve them. If you understand the other person’s fear triggers and how to make them feel safe, then any relationship can thrive.

You can do this. 

Kimberly Giles is a human behavior expert and speaker. You can find your dominant fear on the Clarity Assessment or the 12 Shapes Survey.

This was first published on KSL.COM

Question:

Hi Coach Kim. I have some family members who love to make fun of others, especially people who are less fortunate, those who are overweight, and those who have disabilities (either mental or physical). They say it is all in fun, but many times, it is cruel. When I talk with them about this, they say I am too sensitive, and now they say that they can't be themselves around me because I judge them. I don’t really like to be around them. It causes me anxiety, but I truly feel family relations are so important for me and my children. I know I can't change other people, but what should I do?


Answer:

The first thing I want you to understand is why people may judge, gossip or put other people down. They might do this because they're suffering from fear that they aren’t good enough themselves. In order to feel better, they might look for anything negative to point out in other people. If they can stay focused on what is "bad" about others, it might make them feel superior.

When you're around people who are doing this, remember, they may just be insecure about their own value and might act this way to make their egos feel better. That doesn’t excuse it at all, but it helps you understand them and see their behavior accurately.

It's even more important to understand this principle if you have a tendency to judge, gossip about or criticize others. Your subconscious may start judging the people around you before you consciously even realize you're doing it. But when you think about this, it probably isn’t the kind of person you want to be.

If you have this tendency to judge others, watch for it. When you catch yourself doing it, stop and remember that your own insecurity may be driving that behavior. Take a moment to remind yourself that all humans have the same worth and choose to look for some good in the people you're judging instead. Choose to be someone who sees all human beings as having the same value, no matter their appearance or performance.

If you have to be around people that have this tendency and it drives you crazy, as it does our reader, remember that this behavior may come from their insecurities and what they need. They may need validation that they're valuable, appreciated and good enough. This may be the last thing you feel like giving them; you might actually feel like tearing them down. Instead, try just sitting with your feelings toward these people for a minute. Feel your own sense of disgust or disapproval, and be honest with yourself about your negative feelings about them.

Are you seeing these people as bad, less or worse than you? Are you standing in judgment of them or them being judgmental? Are you doing the same thing they're doing? The fact is, we all do it because we may all be insecure about our own value.

Take a minute and ask yourself who are all the people you tend to judge.

There's a reason you judge the people you do. They may trigger some fear in you and judging them as the bad guy may help you resolve that. Here are some examples:

• If you judge overweight people, you might have some subconscious fears around your own appearance and you may base your own value largely on how you look. Because this causes you pain and fear — always worrying about your appearance — you can be fixated on appearance and you might have a tendency to notice other people who seem to be struggling in this area. But it could be a fear about your own appearance that drives you to judge others.

• If you judge people who don’t have or make much money, and see them as lazy or not as good as other people, it could be tied to the way you value yourself. You might base your value on your performance or property. Because you see yourself as less than other people who have done "better" or have more money than you, you might also see people who have done "less" than you as even worse. It could be your own fear around feeling less successful that drives your judgment.

• If you judge judgmental or critical people, it might be because you're afraid of being judged or criticized yourself. Because you're afraid of what others think of you, you may see people who judge others as a threat to you. Because they're the threat to you, you might look for the negative factors in them and cast them as the bad ones. All of this might subconsciously make you feel safer.

I know I might have readers who will say some people aren’t scared and that they're just "jerks." But the truth is there are reasons jerks behave the way they do. I believe these people always have a subconscious fear issue. They fear not being good enough or they fear being taken from and put others down to feel safer.

Your family members may be seeing the bad in other people to make themselves feel better. This might anger you because the people who are being judged in this case deserve to be seen accurately and have their value honored. You may not like to hear this, but you, too, are being judgmental. You're judging your family members for judging and criticizing others (which might make you feel a bit superior to them on the subconscious level). Your family members also deserve to be seen accurately and have their value honored. Think of them as works in progress with much more to learn, just like the rest of us.

Remember, we're all students in the classroom of life. We all want to be good people but we all have faults and weaknesses. You may not have this issue exactly like they have, but surely you have others faults — we all do.

The best thing you can do is focus on being the strongest, most wise and loving person you can be today. Put all of your effort into trusting that we all have the same intrinsic worth, though we each have a very unique classroom journey.

We shouldn't judge anyone else as better or worse than us because they aren’t on our same journey. Instead of getting bothered by their bad behavior, focus on making sure you are seeing people accurately and showing up with love and compassion yourself.

You can do this. 

This was first published on KSL.com 
Question:

I get along with everyone, but there is this one person at work, who doesn’t like me at all, and I literally can’t stand being around her now. Everything I say or do brings a look or comment from her. She is rude, arrogant and tacky. She insults me and makes it very clear she doesn’t like me, and this situation is making work miserable. What do you do when there is one person who doesn’t like you at all, but you have to deal with them every day?

Answer:

The short answer to this question is don’t let it bug you. Whatever their problem is, it is probably not really about you and it doesn’t mean much that this one human doesn’t like you. You are still the same you with the same infinite value, no matter what one person thinks, but I would like to give you eight suggestions that might help you be less bothered.

1. We are all different and won’t click with everyone

Throughout your life, there will be people who immediately like you and your personalities just click, and also people with whom you don’t click. This is true for all of us all the time, so it’s OK if someone doesn't like you. It’s just a fact of life.

2. Don’t let this person see they are getting to you — by not letting them get to you

They may enjoy this game more if they know it’s bothering you. The most important thing is don’t make the game fun for them. Treat them the same way you treat everyone else and don’t avoid them or antagonize them in any way. Remember, all humans have the exact same value and nothing anyone thinks about you can change yours. If we all have the same value and it can’t change, there is nothing to fear from anyone.

3. Remember what people think of you doesn’t mean anything

Their opinions are just thoughts they created in their heads. They are not necessarily the truth and they have no power unless you give them the power to bother you.

4. Look for projection

Projection happens when someone projects how they feel about themselves onto you. Ask yourself, does this person really not like me, or do they not like themselves and are just projecting those feelings onto me? Is there any chance this person has some fear of failure in play and are afraid they aren’t good enough that they have to subconsciously look for (and focus on) negative feelings toward me to make themselves feel better? People who really like themselves and have healthy self-esteem generally get along with most people. If this person doesn’t get along with everyone, they may not like themselves.

5. Are you triggering their fear of failure?

Is this person afraid they aren’t good enough on some level and is there something about you that triggers this fear in them? Do they struggle with their weight, while you don’t? Do they struggle with writing, while you find it easy and are recognized for it? Is there something about you that makes them feel unsafe or less than? I am not suggesting you play this down or quit being who you are, but if you can see what’s happening accurately you might understand this problem is about their fears about themselves and not about you.

6. Show them you like them

People generally like people who like them and dislike people they think dislike them. So, make an extra effort to show this person you appreciate who they are and what they do. Pay compliments and show them you see their value. Often, this kind, reassuring behavior could turn their reaction to you around fast.

7. Read about the three types of relationships from this article (even though it’s about marriage it applies to all relationships).

See if you can identify the fear issue in play with you and this person. Are they fear of failure or loss dominant and which are you? This can help you to see the relationship in a whole new light.

8. Read this article about the four different value systems and see if you can tell which you have and which they have

Understanding what they value most might help you understand their behavior and why they may react negatively to yours. For example, if they value ideas and principles most while you value people most, then they might think you are too social or too talkative and that might bother them. Or maybe they value tasks most and you value things most. This could mean they don’t like how much you care about something like fashion because they don’t think it’s important at all. Again, you shouldn’t change who you are but you should be aware of what they think is important and honor their right to think that way.

Our values and our fears highly influence who we like and connect with. Understanding another person’s value system and dominant fear will really help you understand their behavior. In my opinion, fears and value are the main drivers of human behavior, and when we get another person at this level we will have more compassion and tolerance for their quirkiness.

Try to appreciate the good in this person and love them despite their quirks. Remember, their ideas and thoughts don’t mean anything or change your value, so there is nothing to fear here.

You can do this. 

Kimberly Giles is the president of www.app.12shapes.com and is a human behavior expert, author and speaker. She provides corporate training on her 12 shapes relationship system and solves your people problems.

SALT LAKE CITY — Relationships and getting along with others is complicated and messy. It’s messy because we are all so different, and our differences create uncomfortable, unsafe and threatened feelings, which can lead to bad relationship behavior, based in fear, not love.

When you are in a fear-based relationship where no one feels safe, this fear creates bad behavior and people problems.

Over the last 15 years, as a master executive life coach, I have found that human behavior can actually be very simple to understand. And when you get it, you can get along with almost anyone (yes, there are some people you may never get along with, but they are rare).

I have found most human behavior is driven by two factors: what you value and what you fear. These two factors are the keys to understanding why you and other people behave the way you do and why you struggle to get along with certain people, especially those who value and fear different things than you do.

My business partner Nicole Cunningham did 8 years of research in Australia and Asia that have led us to believe there are four value systems that drive most human behavior. These four systems of value, along with the two core fears (I talk about in most of my KSL.com articles) divide us into 12 different types of people, which we call the 12 shapes. These four value systems influence the kind of career you go into, the way you dress, the kind of worker you are, who you judge, who you respect and who you struggle to get along with.

​MAKE SURE YOU TAKE THE 12 SHAPES RELATIONSHIP SURVEY AND FIND OUT YOUR SHAPE - AND INVITE FRIENDS AND FAMILY TO DO THE SAME! 
CLICK HERE FOR THE APP

See if you can tell which sounds the most like you. Here they are:

1. People who highly value people, relationships and connection most. (We all value people highly, but these folks value social interaction at a different level than the rest of us.) These people love being with others all the time and they have lots of good friends. They love communicating and networking, and they like people who feel the same way they do. They often judge or dislike people who aren’t as friendly, socially aware or connected as they are. They could see people, who value tasks, things or ideas as broken, bad, unfriendly and even unkind because they don’t make people the first priority.
2. People who highly value tasks, service, cleanliness, order and efficiency most. These people are the doers and they get more done than all the rest. They are hard workers, but they often judge and dislike people who, to them, are lazy, too social and talkative, undisciplined, messy or slow workers. They could see people, who value people, things and ideas as slothful, flighty, materialistic or unproductive.
3. People who highly value things, creation, invention and stuff most. These people are tycoons, artists, inventors, builders or even hoarders and they often judge or reject people who seem lower class, not put together, unattractive or cheap. They could see people whose values are different as inferior and they might see these people as less valuable than them. They struggle to get along with people who value connection or ideas and don’t take care of their things.
4. People who highly value ideas and principles most. These people often judge and dislike people who seem ignorant, have lower moral values, a lack of education or who are wrong in their opinions about an issue (because they don’t see it the way they do.) They could see people who value tasks, things and people as bad, unintelligent, or stupid, and they might see these people as less important.

Which of these four categories do you fit into? Who do you tend to judge and dislike? Can you see a correlation between what you value and who you don’t get along with? You usually struggle to get along with those who don’t value the same things you do. You may even lose respect for people whose values are different and you probably subconsciously see your own value system as the right one.

For example, I am a person, who highly values tasks and I often see other people, who don’t work as hard or as fast as I do, as lazy. I see people who talk too much as time wasters and I struggle to be friends with people who are too opinionated. I also don’t care much about my appearance and I can judge people who spend a lot of time and energy on theirs.

Can you see why you might not get along with people who value different things?

Think of some people in your life, who you do not get along with. See if you can figure out what that person values most. Is their value system different from yours? Does it threaten what you value? Does their value system mean they might see yours as wrong?

When you don’t get along with someone, it is generally because you don’t feel safe with them. The way they think or behave probably threatens you, who you are, or what you value. Because you don’t feel safe, you will subconsciously see them as wrong, less, bad or worse than you. You might also subconsciously look for bad in them and focus on it. There will be good in them too, but you won’t see that, because your ego needs to see anyone who is different as the bad guy. Seeing them as bad or wrong makes you feel a little safer and better.

This is behavior you must watch for. If you aren’t getting along with someone, take the time to look at why you might feel threatened or not good enough around them. What about them makes you feel this way? How is their value system a threat to yours?

Could you, instead, trust that all human beings have the same intrinsic worth and no one is more or less valuable than anyone else? Could you trust that each of us is having a completely unique, custom, classroom journey and see any comparing as pointless? Could you set aside better and worse, and just see them as different?

Recognize the world needs all different kinds of people and no value system is inherently better or worse than another. Seeing people and their behavior accurately will create more tolerance and acceptance. The more you practice seeing human behavior this way, the more compassionate and easy to get along with you will become.

You can do this. 

Kimberly Giles and Nicole Cunningham are the authors of the 12 Shapes Relationship System - get the app today, take the quiz, invite friends and learn about your shape at - app.12shapes.com

This was first published on KSL.COM

SALT LAKE CITY — In this edition of LIFEadvice, Coach Kim shares a fresh perspective on why we disagree and how to resolve it.

Question:

I live in a small planned unit development with four families. This is the second year we have lived in the community, as it is a new development. The control box for the sprinkler system is in my backyard. The park-strip grass we all share is watered by a valve in that control box. Every summer, I consult the water conservation website for irrigation frequency, and follow that guideline. This means that the grass is not lush and green, but rather, closer to yellow in color.

My retired neighbor is extremely unhappy about this and badgers me relentlessly to increase the watering for that area. He has become hostile and abusive. When I called a meeting with the other families to discuss what to do, he went into victim mode, saying that he is the only one trying to save the grass and maintain the appearance of the grounds. He does do a lot of work around the planned unit development, such as repairing sprinklers, fertilizing, etc. He is home and able to do it, and is compensated by the HOA.

How can we find a happy medium? Is it even possible?

Answer:

Most disagreements like this happen because of differences in values. It has been my observation, as a life coach and human behavior expert for 15 years, that there are four value systems that drive most human behavior. When you understand what someone values most, you will then understand their thinking, behavior, and why they make the choices they do.

We all value all four of these, but we usually have one that is more dominant than the others. Understanding this is the trick to resolving conflicts and disagreements.

Here are the four value systems that create most disagreements:

1. Some of us value people most. These people don’t like to be alone and highly value relationships, connection and feeling wanted and included. They would sacrifice getting things done for time to visit with friends, and they care more about people than things, tasks or opinions.

2. Some of us value tasks most. These people are driven by their “to-do” lists and are constant workers and doers. They care most about getting things done and would rather work alone and be productive than visit with others.

3. Some of us value things most. These people care about how things look, taking care of things and creating things. They can be artists, inventors or good stewards, who carefully manage what they have or are in charge of.

4. Some of us value ideas most. These people care about causes, opinions, rules, politics and the environment most. They are rule keepers and system followers. They are often advocates, teachers and well-educated. They also believe in fairness, loyalty and are community minded.

It sounds like you are someone who values ideas and principles most. This is why you follow recommended guidelines and believe in doing what is right for the community, city and state, not just for yourself. You highly value doing the right thing, even if it means sacrificing some of your quality of life.

Your neighbor appears to value things. He spends a great deal of time making his yard look good. Having a nice yard feels important to him because it creates his quality of life and he hopes others will benefit from it too. I am sure he cares about the community and environment, but it sounds like he cares about things looking nice a little more. He also values hard work and wants to see the fruits of his labor.

The most important thing you need to know in this situation is there is no right or wrong— there is just different. Your value system isn’t better than his, and you both have the right to be who you are and see the world the way you see it. You both have the right to have your value system honored and respected, and you have the same intrinsic value as every other human being. Neither of you can resolve this problem if you continue to see yourself as right or better and the other as wrong.

Whenever you find yourself in a disagreement, the solution lies in having a mutually validating conversation with the other person, a conversation where both people feel respected and honored. There are five steps to doing these conversations right, and if you follow them, you can usually create a compromise.

Steps for a mutually validating conversation:

1. Make sure you see the other person as having the same intrinsic worth as you. Make sure you aren't talking down from a position of better, smarter or more right.

2. Set all your opinions aside up front. Don’t start the conversation expressing your view. Start the conversation ready to listen to them.

3. Ask questions about what they think, how they feel, what their concerns and opinions are. Actively listen and validate, honor and respect their right to see the world the way they see it. This comes from how they are wired, and they cannot see anything else at this time. Make sure at this step you are not agreeing or disagreeing (those are about you). This is the time to make them feel heard and understood. The longer you spend here the better. This kind of listening helps to lessen defensiveness and create a safe space for you to share your views too.

4. Ask permission to share your views. Ask your neighbor if he would be willing to let you explain why you think it’s important to follow recommended guidelines and do what you feel is right for the whole community. Ask if he would be willing to be open-minded and at least consider your view. If he is, then go to step five. If he isn’t willing to hear you, say you respect that and thank him for his time. (You must do this if you want to build trust where further conversations could go better.)

5. Speak your mind using “I” statements, not “you” statements. Tell him about your values and why you see the situation the way you do. Ask him if he would be open to a compromise and suggest something that honors both your values. Maybe you could water more, but do it at night or water a little longer, while still conserving, to some degree.

The trick lies in being willing to let go of the “I’m right and you are wrong” mindset, and being truly open to seeing the right in the other person's perspective.

Remember, they aren’t wrong, they are just different. The world would be a boring place if were all the same, and we need social connectors, get-it-done workers, artists, stewards, advocates and rule keepers to make the world work. There is a place for everyone.

Make sure you validate your neighbor's strengths and talents, and appreciate the work he does on the property. He will really appreciate some praise and validation. If you start the conversation with that, you can resolve most problems.

You can do this. 

Kimberly Giles is a human behavior expert and master coach. Visit www.12shapes.com and www.claritypointcoaching.com to learn more.

This was first published on KSl.COM

Question:

I work in an office with all women and there is so much cattiness, fighting, gossiping and judging that it is a pretty unpleasant place to work. I realize you might say I should leave and find another job, but jobs that work with my schedule and pay this well are hard to find. Is there anything I can do to be an agent of change or influence others to be kinder and more compassionate to each other? Or is there a way I can at least stay above it all and not let it bother me so much?

Answer:

Unfortunately, businesses who have a lot of female employees often have more office drama and gossip than offices with more male employees, but we also get calls from human resources directors whose companies are going through a merger, have high stress environments or are in fast growth, because stress and change always create people problems.

This happens because change and stress cause fear of failure and loss issues to rise to the surface, and these two fears are the hidden cause behind most bad behavior and relationship clashes. If the issues can’t be resolved by HR, they often bring us in for executive coaching and performance evaluations to figure out and solve these people problems fast.

Every single employee brings some pain, stress and fear around their families, money or relationships to work with them every day. These pressures in their personal lives mean they come to work almost every day in a fear state.

People functioning in a fear state will be easy to offend and quick to feel criticized, taken from, threatened or unsafe. These employees may be subconsciously looking for mistreatment and they could have a short fuse and a rather selfish viewpoint. Understanding the fear behind the behavior is the key to gaining compassion for them and seeing their gossip and bad behavior accurately.

Every person in your office is fighting a battle at home you know nothing about.

They are very likely in pain and fear, at some level, almost every day, and this is the real cause of their bad behavior. If you want to change how you feel at work, you must get a more accurate perspective about bad behavior and you must not take it personally.

People behave badly because of their fears about themselves. It is rarely about you.

Also remember — it is only hurt or hurting people that hurt people. This means the people whose behavior is bothering you most are the people in the most pain about their value and their journey. Bad behavior is always a sign of inner suffering.

We talk a lot in our articles about the two core fears (the fear of failure and the fear of loss) and how they drive human behavior. The truth is, whenever people are in a fear state they are completely focused on one thing: getting anything or doing anything they can to quiet the fear.

In this state they are incapable of thinking about what others may need or want. All they can focus on is "What would make this fear or pain stop?"

If someone functions in fear of failure, they are deeply afraid they might not be good enough. When the fear is bad and they experience shame or feel insecure, one of the most common ways they react (subconsciously respond) is they focus on any bad in the people around them.

The more they focus on other people's bad behavior, they don’t have to think about their own. We call this the Shame and Blame Game and we all play it at times. The more shame we feel, the more we blame others, criticize and gossip. I suspect many of the gossipers in your office are doing so, because they’re covering their deep insecurities or shame.

If any of you are prone to gossip yourself, ask yourself if your fear of not being good enough might be in play. Be aware of the safety you might feel if you put others down or focus on their bad. The first step to changing any bad behavior is being conscious of why you do it.

If someone functions from a fear of loss, they are deeply afraid of being taken from, mistreated or losing control. These people may be territorial, defensive, protective or controlling and they will be quick to be offended and see mistreatment everywhere, even when it’s not there.

We want you to understand the real cause of bad behavior so you will have more compassion for yourself and the people you work with. We recommend you don’t try to "stay above it" though, as that can be a place of judgment looking down at the "bad" people involved and that isn’t accurate as we all have the same intrinsic value.

Just see bad, immature gossip or dramatic behavior accurately, as fear-driven behavior that happens when people are afraid they aren’t good enough and need to look for the bad in others to distract them from their own.

If you see bad behavior accurately you may also see what these people need, which is to quiet their fear, so they can stop criticizing others to feel better. What they need is validation and reassurance about their worth. This is often the last thing you feel like giving someone who is acting haughty, arrogant or better than others, but it is what they need.

Look for opportunities to point out kindness, compassion and good behavior in your gossiping co-workers. Tell them often how grateful you are to work with such kind, encouraging and non-judgmental people.

You may even say that when you first came to work there you heard a lot of gossip and backbiting, and you are so grateful that doesn’t happen as much anymore. Tell the people who do it the most how positive they are and you admire the way they never say an unkind word about anyone.

I know this may seem like lying, but it’s really helping them see who they have the potential to be before they even show up that way. This positive encouragement literally encourages better behavior, because people always want to live up to your highest opinion of them.

When you point out their good qualities you literally push them in that direction. This is the most compassionate way to encourage better behavior. When you help them to see their light, instead of their darkness, you push them toward being their best.

It may also help you to remember that all unloving behavior is a request for love. Every unkind word or fearful reaction is a request for validation and reassurance they are good enough.

This is true for the people in your home, too. We have seen one person completely change the culture at work or home by just giving more compliments and validation to the team. When people start to feel safer, more appreciated and even admired at work, they are happier and show up with more respect and kindness.

Go get them with your positive uplifting attitude and help them rise into better behavior. Don't criticize or point out their bad behavior because that will increase their fear and will only make it worse.

If you do all this and they still remain in negativity and drama, see this as your perfect classroom, take nothing personally and work on being a source of light and love in your office anyway.

You can do this. 

Kimberly Giles and Nicole Cunningham are the founders of claritypointcoaching.com and Identiology.com. They are human behavior experts who help companies and individuals to be their best.