This was first published on ksl.com
I've been working as a people skills expert for 20 years, teaching individuals and organizations to understand human behavior and get along with others. Throughout that time, I've discovered 10 basic people skills that I consider to be the skills every human being could work on to help create healthy relationships. As you read through these 10 people skills, assess yourself and see where you might need some work. 1. Ability to put yourself in another person's shoes This is the skill of empathy, which is a skill you can become better at. Recent studies have shown that at least 10% of our capacity for empathy is inherited through our genes; the rest is all about intention and practice. Last week's LIFEadvice article includes many ways to improve your empathy and teach it to your kids. 2. Ability to accept others who are different from you We all have a tendency to react in judgment when we meet someone who is different from us. We sometimes assume if two things are different, one must be better and one must be worse. This human tendency encourages us to see others as less than us so we can feel better. You can change this tendency by choosing to see all humans as having the same, infinite value that never changes. Then when you meet someone who is different, you can practice allowing them to be different and still have the same value. Understand that the world needs all kinds of people, with different views and different ways of functioning in the world. You can choose tolerance, acceptance, allowing and respecting them instead of judging them. It is a wonderful skill that will improve with practice. 3. Ability to stay open, flexible and change your mind or plans It can be a real problem in your relationships at home and work if you are too controlling, opinionated, inflexible or sure you are right all the time. Watch for needing to make others wrong for you to feel safe in the world and how this negatively affects your connection with others. It is a good practice to stay open and always assume that you might be wrong about everything you know. Question what you are told and assume there might be things you don't know or another perspective you haven't considered. Be willing to change plans and let go of your expectations, too. Expectations about how things should be can make you too rigid and difficult to work with. Practice trusting that however things turn out, that must be perfect for some reason and roll with changes in plans without feeling mistreated or taken from. Recognize that you feel loss when things don't go the way you wanted; but if you trust it's perfect then, there is no loss. 4. Ability to know your own worth in any situation Knowing your own worth in any situation means you don't let situations or other people diminish your value. You can gain this skill by practicing knowing that your intrinsic value can't change and is the same as every other human being's, no matter what happens or what anyone thinks. You can be bulletproof from low self-esteem issues by just choosing to believe your value can't change. Every time you make a mistake or feel judged or criticized, keep telling yourself "that doesn't change my value." As you practice this, you will find you can walk into any situation and feel safe because your sense of safety comes from inside of you. 5. Ability to regulate your own inner state — from unsafe to safe Every minute of the day, you are in one of two states: feeling safe, where you are capable of showing up for others, or feeling unsafe, where you feel "not good enough" or not secure and aren't capable of focusing on others. You can and must monitor your inner state and pay attention to where you are. If you start behaving badly or feel un-balanced, you are probably in a fear (unsafe) state. It is your No. 1 job in life to be responsible for yourself and your behavior. You can choose to make yourself feel safe by choosing to believe your value can't change and that your journey is the perfect classroom for you. Trust the universe is a wise teacher who knows what it's doing, and trust that it only brings situations into your life that will bless you and grow you. This means you have the ability to make yourself feel safe in any moment. Your sense of security in the world can come from you, and it will also make you more capable of giving to others. 6. Ability to understand what's really happening when others are upset When people are upset, they often channel their anger toward a person — but the angry emotion is not usually about that person. People with good social skills understand this and can see that these people are just scared. It's fear of failure and loss that upsets people, and their upset is always about their own safety. Most bad behavior is really a request for love or attention. Humans need some validation or reassurance that they are safe and loved. Bad behavior in another person often doesn't make us want to validate or love them, but it is what they need. This is, again, a skill that you get better at with practice. 7. Ability to have a difficult conversation the right way We all need to know the right way to have a touchy conversation so that both parties feel heard, honored and respected at the end. This means seeing the other person as the same as yourself, setting your feelings aside upfront, asking questions and listening to the other person, then asking permission to speak your feelings and share your view. This process is easy, but remembering to practice it in every conversation is hard. You might need to have a reminder on your phone to remind you to listen before you talk and to validate other people's right to their opinions. I've written numerous articles on this topic in the past. 8. Ability to listen and validate another person You need to have some conversations with the people in your life in which all you do is ask questions, listen and honor and respect the other person's right to their feelings. I see this as its own skill because it truly is a specific skill inside of the conversations mentioned above. Listening is easy for some people who don't like to talk anyway, but for some of us this is really hard and requires diligent intention and practice. You must consciously decide at the beginning of a conversation that you are committed to making the other person feel heard, understood and valued, and that you will listen more than you talk. The most powerful way to give this to another person is to simply ask lots of questions and listen with the intent to understand them, rather than trying to figure out what you want to say next. Being a master listener is one of the greatest people skills you can develop. 9. Ability to enforce your own and honor others' boundaries This skill is really about seeing your own value as equal to that of other people. This means your needs are equally important as theirs. It also means honoring your right to have boundaries to protect yourself and make sure your needs are met. Some of us feel selfish if we make our needs important, but it's not. Putting one's needs first can actually be wise and healthy. We must also watch for other people enforcing their boundaries and honor their right to make themselves important too. 10. Ability to make hard decisions from a place of love, not fear Many of us fear making decisions because we fear mistakes and/or missing out on any options. Your ability to listen to your own intuition and know what choice is right for you is a critical life skill you can, again, practice and get better at. A technique I teach my coaching clients is to write down all of your options. Then, write down a fear-motivated reason to do each option and a love-motivated reason to do each option. This will double your options. The next step is to cross out all the fear-motivated reasons/options and make a choice from the love-motivated ones. Sit with that choice and feel what your intuition has to say about it. Does it feel right to you? Does it still bother you and make you feel discontented? You are entitled to know the right path on your perfect classroom journey. You have an inner GPS to guide you. If you haven't tuned into yours yet, you just need to start practicing listening and feeling your way through some choices. All the answers you need are inside you. Working on these skills will help you become you someone who is easy to get along with, resolve conflicts, negotiate and make plans with. You will be more likely to make friends easily and feel happier because you will feel safer and more secure and have more to give others. You can do this.
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This was first published on ksl.com
I heard someone say recently that kids today don't have the same level of empathy for others that we did back in our day. It got me wondering if this was true. So, I did some research and was surprised to find that science agrees. According to an article in Scientific American, our country is experiencing a great decrease in empathy for other people, which the authors call an "empathy deficit." The article mentions "a recent Gallup poll showed that roughly a third of the country doesn't think there's a problem with race relations" and the authors suggest this shows that many people aren't grasping other people's perspectives. They blame technology, social media and the pandemic as major causes. On the "Speaking of Psychology" podcast, episode 95, they also state that there's scientific research to back up the notion that Americans are caring less for others and more about themselves. Even Forbes magazine announced that the word for 2021 would be "empathy." The work of researcher Helen Riess, author of the new book "The Empathy Effect," aims to show the "ability to connect empathically with others — to feel with them, to care about their well-being, and to act with compassion — is critical to our lives, helping us to get along, work more effectively, and thrive as a society," according to a Greater Good magazine article about the book. The article goes on to say that Riess' work shows empathy involves our "ability to perceive others' feelings ... to imagine why someone might be feeling a certain way and to have concern for their welfare. Once empathy is activated, compassionate action is the most logical response." We could all show more compassion for the other people around us. In my 20-plus years as a master life coach, I have found that fear has hardwired us toward judging others, especially people who are different from us. I think we have to fight a subconscious tendency toward judging and consciously choose to stretch the limits of our love and be empathetic. Given that we are experiencing a decline in empathy, what can we do to strengthen our own empathy muscles and teach empathy to our children? Here are a few suggestions: Pay more attention to other people's emotions. Notice people and what's going on with them. This requires you to be observant and get out of your own head and problems. It means putting the phones down and interacting with real people. Now, that we are coming out of a distanced and quarantined year, it's time to reconnect and pay more attention to the people around us. Be a role model of empathy and compassion. Let kids see you caring about and speaking kindly about other people, especially those that are different from you. Make sure they see and hear you talk about these people with compassion, not judgment. If children hear you judge and gossip about others, they learn that it's OK to reject some people and see them as less than you. If you demonstrate a disregard for others, you teach children that other people don't matter. Make sure you are setting an example of compassion and caring toward all people. Use "I" statements instead of "you" statements. Let children hear you say "when you hit me, I feel unloved and it makes me sad," instead of "you shouldn't hit me." This helps them learn that actions affect other people and how they feel. Help them understand actions have consequences for others. Listen better. Parents need to ask questions, listen and try to really understand what their child is feeling and experiencing, especially when they are upset or in trouble. If you aren't willing to take the time to care about their feelings and listen to them, you may be teaching them not to do this for other people. They might contribute to them growing up feeling they are less important themselves, in which case they will likely care less about others. Help children understand that everyone has unchangeable value. It's important children learn the even though each person is different, sees the world differently, and makes different choices, other people have the same value as they do. Teach them that all humans, no matter the differences, have the same, intrinsic value and no one has more value or less value than anyone else. Teach them to see all humans as their equals, even though there are differences. Help children recognize and name their own emotions as they experience them. If a child gets embarrassed at school, talk about what embarrassment feels like. Talk about how everyone experiences it sometimes and how they can now understand how others feel when they experience it. Help them understand that every experience gives you empathy to better understand other people. Every experience — even the negative ones — gives you knowledge that is a gift when it comes to understanding others. Help children practice empathy. Show them how to think through what another person might be feeling and what they might need or appreciate right now. Look for opportunities to have the child put themselves in the shoes of the other person and imagine how they must feel. Ask questions like what would help you if you were in those shoes? Help children find healthy ways to cope with their own uncomfortable emotions. Unfortunately, technology is how a lot of teens today cope with stress or emotions like anger, embarrassment or fear. They need to practice talking emotions through with an adult who is capable of listening and reflecting, without making it about themselves. They need you to model ways to process emotions through talking, exercise, journaling or meditation. Teach your children to respect other people by modeling the behavior yourself. Show respect to everyone and stay in control of your emotions. Show children calm, compassionate ways to interact and solve conflict with others — even with people who are difficult. If you didn't learn these skills from your parents or another trusted adult, work with a coach or counselor and learn them yourself first. Discuss situations that you see in TV shows. Ask your child if they relate to a person in the show. Talk about what they might be feeling and experiencing. Talk about these fictional people with compassion and understanding. Avoid judgment, criticism and talking down about people on TV, even if they aren't real. Talk with your children about bullying. Most kids see or experience bullying at school. This is a topic you should bring up and talk about often. Ask questions about the kind of bullying your child sees both off and online. Ask how they feel about this and see if they can put themselves in the shoes of both the bully and the victim. What do you think is driving the behavior? Why is it a problem? What can we do about it? What kind of person do you want to be? These are great questions to start with. Discuss often what it means to be a good friend. Ask your children questions like what kind of behaviors do you see in good friends. What does it mean to you when you are treated well? What does bad friend behavior look like? What kind of friend do you want to be? Empathy is a skill and we can get better at it with commitment and practice. In today's world, it is easy to function from a place of judgment toward others and especially toward people who are different. Increasing our own empathy and compassion means stretching and being willing to get out of our comfort zone. It means taking time to listen and show up instead of distracting ourselves with our phones. However, empathy is the rich and loving part of our connection with other human beings that make life worth living; it will be worth the effort. You can do this. This was first published on KSL.com
After 20-plus years as a life coach and human behavior expert, I have discovered some interesting patterns in the way we humans react to situations. I believe there are three basic types of reactions to offenses, and understanding these reactions could make it easier to find the best response when you get bothered. The three basic reaction options are:
Where the fear comes from: I wish I could say that the trust and love response comes naturally to us, but it usually isn't. People-pleasing and defending yourself are hard-wired into most of our subconscious programming. Let me explain why. In prehistoric times, people lived in groups and depended on each other for survival. If you were rejected it could literally mean death. If you were kicked out of the group or tribe, you probably wouldn't survive on your own. In my experience working with people as a master life coach, it appears that this has left us all with a deep subconscious need for approval and acceptance by others. I believe this is why what others think of you feels so critical or important: You are hard-wired to believe that your life depends on approval (even though it doesn't). This means, there might always be a part of you that desperately wants to be liked, accepted and get along with others. This part of you might be so scared of conflict it would rather allow others to mistreat you, than risk rejection. It is my experience that you are also subconsciously programmed to feel unsafe in the world and believe that you must protect and defend yourself from threats all around you to survive. I believe, again, this is a deeply wired survival mechanism but one that causes a great number of problems in relationships. You have a part of you that is always looking for mistreatment, slights, danger or threats in the people and situations around you. You might even get defensive too easily and be quick to jump into conflict because it feels safe to protect yourself. These two types of reactions are so deeply wired into your subconscious programming that they can happen fast. Your brain doesn't need to think about either of them; they are immediate reactions. You may also notice that one of the two fear reactions is more dominant in you than the other. You might still do the other on occasion, but you are more likely either a defender or a people-pleaser. Which behavior is more frequent for you? What your 3 options look like: Now, let me show you how understanding the three reaction options will help you in a real-life situation. Let's say your partner does something that offends, bothers or hurts you. You will have one reaction that shows up immediately as your dominant fear response. Don't do this. Take a minute and step back; before you say or do anything, see if you can identify all three options and what they would look like in this situation. Option No. 1: Fear-of-failure response You can react with fear-of-failure behavior allow yourself to be mistreated. You could silently resent the other person, be bothered by them, get quiet, sulk or talk about them behind their back. You could see them as the bad guy and play the victim. If you choose to react this way, you may get some sympathy, love and attention when they notice you are sulking, but your spouse may also lose some respect for you. This immature behavior, over time, cam damage the relationship. Option No. 2: Fear-of-loss response You can react with fear-of-loss behavior and confront them with anger or get defensive. You could judge them and see them as the "bad guy," seeing them as worse than you. You could accuse them and put them down, which is ego-based fear behavior. This response feels stronger, but there is fear behind it; it is not real strength, and there is no love in it either. If you choose to respond this way, your ego may feel better temporarily, but you could be slowly destring the relationship as your partner could begin to resent you. Option No. 3: Trust and love response You may actually have a couple of trust and love, balanced behavior options in these situations: You might choose a "let it go in love" response or a "talk about it with love" response. If done without fear, in a balanced place, seeing you and the other person as equals, either of these options could be a good choice. The "let it go in love" response is where you recognize that their bad behavior probably wasn't intentional, wasn't really about you, or wasn't meant to harm you. Because you recognize that, you choose to forgive it or let it go and hope they will do the same with your small, unintentional mistakes. You can do this from a place of strength when you know they can't actually diminish you or your value and that whatever happened was your perfect classroom journey anyway. You can respond with love toward them and yourself, with no resentment, and completely let the offense go. However, if this is something that happens frequently and/or you know you can't let it go without having a conversation about it, you can do that. But you must have this conversation without judgment, defensiveness, anger, emotion, fear or criticism. You must start the conversation by seeing the other person as an equal, not the bad guy. You have the same value as your partner no matter what either of you does. You must not talk down to them in any way. You must strive for a mutually validating conversation that comes from a place of love, accuracy, kindness and respect. You should first ask your partner what was going on with them in that moment, what their intention was, and what they thought and meant. You then get to listen and strive to really understand them. Following this exchange, you can ask permission to share what you experienced and ask for what you would like them to do differently next time or moving forward. Either of these responses might be the right one for you and you should pick the one you feel most capable of doing from a place of trust and love, without fear or judgment. Next time you get offended, try identifying each of the three options and see if it helps you rise and be your better self. You can do this. This was first published on KSL.com
After 25 years in the personal development industry, it is my strongly held belief that every human being on the planet struggles with the fear that they might not be good enough, to some degree, every day. One of the common ways we humans counter that fear is by seeking attention and validation from other people. This isn't necessarily a bad thing, but it can come across as needy and insecure and may cause other people to lose respect for us. It is not the behavior of a strong, confident, balanced person who feels secure about and knows who they are, which is truly who we want to be. Here are some common behaviors that are signs that you may need some attention or validation from others: Attention-seeking behaviors Talking about yourself — a lot When someone tells a story about something they have done, you feel the need to tell your story — especially if it's a better story. We all do this on occasion, but if you do it often it can be annoying. Instead, try to catch yourself and quietly decide you know your story and that's enough; you don't need to tell it and can allow the other person to shine here. When you feel a need to talk a great deal about your accomplishments or experiences, this can also signal a need for attention or validation. Sharing what you've done isn't necessarily bad, but doing it often because you need the validation that comes when you are listened to could be a sign that you have a self-esteem problem. When you feel the desire to tell about an experience, just pause and ask yourself why you want to talk about this out loud. Do you really need to? There is an amazing feeling of strength and wisdom that comes when you have the power to not need to talk about yourself and your accomplishments. Correcting others When someone says or does something that isn't accurate or right, you feel the need to correct them and say, "Actually that's not right. The truth is….". Again, this behavior might not be a problem if it happens only rarely; but if you do it all the time, it could come from a subconscious need to feel smarter or more knowledgeable than other people. When you correct others, you feel better than others and safer in the world. Instead, practice allowing other people to be wrong sometimes. Does it really matter if they don't have their facts right? Would it do any harm to let this be and walk away? Do you really have to say something? Why? Gossiping Do you judge other people and gossip about them? Gossip is actually a sign of low self-esteem or the need to see yourself as better than or above others. Your ego thinks if it can point out ways that other people are worse than you, that makes you better and validates your worth. The truth is, though the ego gets a little boost from judging other people, you will also see yourself as flawed and unworthy as often as you judge others. Instead, catch your desire to comment on others' flaws and choose to practice seeing the goodness in them. This will help you to see your own goodness. Using social media for attention Do you post attention or validation-seeking things on social media like "having a terrible day over here" or "worst week ever!" hoping others will ask what's wrong? Maybe you're hoping they will at least leave positive, loving comments. The desire to post anything about our lives on social media is, at some level, based on the need to get attention, so we all do this one. But, do you need to post pictures of everything you do on social media? Instead, could you pause and ask yourself why you want to share this picture with the world? Is it inspiring, helpful, interesting or educational? Would friends and family really enjoy seeing this, or is your desire to post about looking cool or getting attention? Just ask yourself, on occasion, if you could just have this experience without the need to show it off. Discussing your feelings too much Do you need to mention how you are feeling and/or what you think about most situations? Sometimes wanting to talk about what you are feeling or thinking is healthy; but if you do it almost constantly, you may need the validation that comes when other people listen to you. If you have the desire to share a thought, pause and ask yourself why you want or need to share it out loud. What would happen if you just kept this one to yourself? Would you survive and be OK if you didn't talk about it? Sometimes you need to share in order to process ideas or emotions; other times you need attention. Which is this one? A need to look good Excessively stressing over your outfit and how you look can be a sign of neediness for validation. Do you have to look really good when you see people because you are afraid you aren't good enough and need the validation that comes from knowing you look amazing? I am not saying there is anything wrong with trying to look your best; it's only a problem if you are stressing and in fear about it because you believe your worth as a person is at stake. Instead, get cleaned up and find a good outfit. But understand that no matter how you look, you have the same value as every other human being. There is nothing gained by looking better than anyone else. Go out there are get them with your love instead. Giving in hopes of gaining recognition Doing something nice for another person and needing others to know about it. Instead, when you do an act of service consider doing it in secret and no letting anyone know. Then you will know you are truly doing it for the other person, not for the sense of validation. Working on your self-esteem Again, none of the above behaviors is inherently bad. But if they happen a lot, they are a sign of a fear of failure (self-esteem) problem that prevents you from being the highest, best you. Being more consciously aware of the ways you are behaving and why can help you to choose behavior that is love-motivated, not fear-motivated, which is more aligned with the person you want to be. I wrote an article in March about how to improve your self-esteem in healthy ways. It would be worth reading. Practice those tips to lessen your fear of failure. Then start pausing before you say or do something. Ask yourself: What is motivating or driving this behavior? Why do I need to say this? What would happen if I didn't say or do this? With time and practice, you can show up as someone who doesn't need anything from others — someone who has more to give. You can do this. This was first published on KSL.com
Question: I read your forgiveness article last week and had a question. I am a survivor of parental alienation due to a narcissistic ex-spouse. The pain, loss and despair is so acute that it's challenging to "forgive" this person, who intentionally manipulates the kids to hate me. How do you forgive someone who has hurt you and your children so badly and continues to? Do I really need to forgive them? Answer: No, you don't have to forgive people who have badly hurt you, and you definitely shouldn't trust them again or be in a relationship with them. Having said that, at some point you might decide you want to forgive them because it is taking precious energy to hold onto anger and angst, and it's creating a less than positive energy to live your life in. But, forgiveness is definitely more complicated and a longer process in serious situations like yours. I read a comment recently from Shannon Thomas, a licensed clinical social worker who is an expert in psychological abuse. Thomas explained that if you try to release someone who has deeply hurt you from accountability for their actions, it could be harmful or even derail your healing process. In an article for Thrive Global, Thomas said, "When the topic of forgiveness arises, many emotions are triggered for survivors of abuse. ... The traditional definition of forgiveness involves telling the abuser he or she is released from the responsibility for the damage they have caused. This action is absolutely not helpful within an abusive environment. Toxic people must hold responsibility for their actions." The bottom line is the people who hurt you will always be responsible for the pain and hurt they caused, and it's never going to be OK. They can be forgiven, though, if you define forgiveness thus: the process of letting go of the hurt, pain, hate and anger that holds you captive around an offense and causes you further suffering. The bottom line is the people who hurt you will always be responsible for the pain and hurt they caused, and it's never going to be OK. They can be forgiven, though, if you define forgiveness thus: the process of letting go of the hurt, pain, hate and anger that holds you captive around an offense and causes you further suffering. Forgiveness is not about pardoning the guilty; it is not about saying it's OK that they hurt you. Forgiveness is about choosing not to live in an energy of hate and angst toward this person anymore because it diminishes the quality of your life. Forgiveness is a process of changing your perspective (thoughts and feelings) about a person or situation so you don't allow it to bring any negative energy or dark feelings into your life anymore. But in a really hurtful situation, it is a process that could take some time. You might need time to feel and experience your very justified feelings of hate, grief and loss — that is perfectly OK and even necessary. There are also some benefits in staying angry that you might not be ready to let go. Eventually, you will reach a point where you don't want the dark feelings around this in your life anymore. That's when you will know you are ready to shift your perspective and move toward forgiveness. The jail cell analogy In difficult situations, I believe the trick for forgiving lies in first forgiving God, the universe, and life for bringing this situation into your journey and not sparing you from it. It is logical to have anger and resentment toward God and life in general for a really difficult situation. But, if you can forgive God and your life for allowing this to happen, you will feel less pain and anger. You may reach a point where you can give the whole situation over to God and the universe and let them carry it from here. Work toward trusting a higher power to handle the justice, guilt and punishments, because it knows everything and loves everyone involved. It will likely take a while and some practice before you are ready, and that's OK too. There is a powerful visualization exercise you could try, where you imagine a jail and placing the person who hurt you into a cell and locking them up for a long sentence. Take some time to determine the sentence you believe they deserve. Pronounce them guilty as charged and picture them locked into the cell. It should feel good because they deserve to spend time in jail for what they did. Then, imagine yourself realizing that in order to keep them in jail, you have to stay there in the jail, too, as the warden. That is how this prison works. If you want them to serve time in jail, you have to stay too. You are not locked in a cell, but you are not allowed to leave because it is your condemnation that must keep them there. Do you really want to spend days, months or years in that prison making sure this person is punished? Or would you like to eventually let go of the need to condemn this person, hand the keys over to God, and walk away? That is your other option. Decide if you are willing to give up your happiness in order to see this person punished, or if you would rather hand the keys to God and the universe and trust them to handle the justice. Forgiveness is for you If you choose forgiveness, you don't have to spend any more time thinking about how guilty the person is anymore. You are now free. You can choose to trust that this entire situation is serving your growth at some level, and you are becoming better for it. You can choose to set aside all the hate, anger, and pain and walk away clean, choosing to have a life full of acceptance, joy, peace and positivity instead. Colleen Sheehy Orme, a relationship columnist said, "Is there an irony in forgiving the narcissist? Absolutely. Because the narcissist isn't capable of it (forgiveness) themselves. It's their anger that exposes them. It's what enrages them ... They are incapable of letting go of anything they perceive as causing them pain." You deserve to live differently and in a better way. We cannot allow ourselves to fall into the same exact trap of not letting go of what is causing us pain, and letting that pain take from the quality of our lives. We must decide — at some point when we are ready — to let it go. I am not saying it is easy, but I am saying that you deserve the peace that comes from letting your anger, angst, pain and hate go. Let the person be who and what they are. Let the things they did, be what they did. But take control of the effects those actions have on your life long term. That is in your control. You decide whether you dwell in feelings of anger today. You decide if feelings of hate overwhelm you today. Decide to live each day in the warmth and light of love, forgiveness, acceptance, trust and peace, despite these hard things that have happened. This will be a choice you make moment by moment, again and again, but you can do it. |
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AuthorKimberly Giles is the president and founder of Claritypoint Life Coaching and 12 SHAPES INC. She is an author and professional speaker. She was named one of the top 20 advice gurus in the country by Good Morning America in 2010. She appears regularly on local and national TV and Radio. Archives
March 2022
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