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This was first published on KSL.com
In this edition of LIFEadvice, Coach Kim answers a reader's question and explains the ways being and communicating online has made us meaner to each other. Question: I was recently "ghosted" by my partner. Along with the sadness of the breakup, I am also feeling emotions of embarrassment and shock. What red flags do people who "ghost" usually exhibit? How do you deal with the trust and self-esteem issues that almost feel inevitable? Maybe you could write about not doing this to other people and explain why people are so mean online? Answer: There have been many changes in our world in the last two years, and it appears that we are treating our fellow human beings worse than ever. It seems like online/tele-everything is lessening our ability to treat other humans with love and respect. A recent article in the Deseret News says, "People seem to have so many things to be angry about today, whether it's wearing masks or not wearing them, keeping schools open or refusing to close them, getting vaccinated or thinking it's dangerous, or just feeling powerless against forces out of their control." The whole world is functioning in a fear of loss state, where they feel at risk and believe they must protect themselves from other people. The pandemic has made us afraid of each other and we often see other humans as a threat — and this is not just about catching the virus. We see people who have different views, look different, or live differently as more threatening than ever, too. We also have a greater tendency to say rude things online than we ever would face to face. I have experienced this with negative comments to my articles here. This phenomenon is known as the online disinhibition effect. As a KQED article explains it as, "Essentially, being online lowers your inhibitions. This often results in people either behaving meaner or opening up more online than they normally would in face-to-face conversations." A recent survey from Pew Research showed that 40% of American adults have personally experienced abuse online. While we generally conduct real-life interactions with strangers politely and respectfully, online we can be horrible. Essentially, being online lowers your inhibitions. This often results in people either behaving meaner or opening up more online than they normally would in face-to-face conversations. -Lauren Farrar, KQED This is especially true in high schools and junior high schools, where we see cyberbullying causing problems, and in online dating. In the first quarter of 2020, Tinder reported 3 billion swipes in a single day. But, this is not necessarily a good thing. We are starting to treat dating about as seriously as a video game or a take-out order, as lifestyle writer Mary Crace Garis says. In an article for Well+Good, Garis quotes Camille Virginia, founder of the relationship coaching service Master Offline Dating, thus: "There's a direct correlation between the investment of effort to meet someone and how much value gets placed on that person, When you put the same amount of effort into swiping on a dating app as you would into ordering Chinese takeout for lunch, you're going to subconsciously value the person in that moment about the same as you do the food. I'd actually argue most people would value their Chinese food even more than the people they're swiping on." The problem is that dating apps also make it seem like there is an endless number of other options ready and waiting if you don't like the one you are talking to. This, along with the fact that dating apps feel a little like a video game, can make us forget that real people with real feelings are involved. We also have people who are online dating but who have no intention of actual dating at the end of it. They might be just looking around, dipping a toe in, but they often quickly decide they aren't up for it and disappear. Some like spending time swiping and browsing people, but they aren't actually ready to date or even single yet. This has created a whole new world of terrible human behaviors like ghosting, cloaking, bread crumbing, and zombieing other people. It's important to know about these terms because teens and young adults use these techniques in their cyberbullying. Let's clarify a few of them now:
All of the behaviors listed above are driven by fear. People are afraid of real communication, honesty, vulnerability and owning who they are and where they are. You might watch out for people who are very slow in moving forward, aren't good at communicating, and aren't willing to take the next step to video chat or meet. Those are red flags that they are only interested in swiping and then quickly off to the next option. If you are going to participate in online dating or any online interaction with other humans, you should be ready to handle these interactions with honesty, respect and courage. Care enough to consider how they will feel and what they need. People would rather hear the truth — even if it hurts — than they would be left totally confused. If you have been ghosted online or treated disrespectfully, remember that it isn't really about you at all. It happened because that person is scared and functioning in fear. They don't have the confidence to handle themselves in a respectful way. They might think they need to treat others badly to feel powerful and good, but this never leads to happiness. You probably dodged a bullet here. It's better to find out that they aren't ready for a real relationship/friendship or aren't right for you now than later. Do not allow this person to lessen your intrinsic value as a person. You have the same value as every other human on the planet and what one person thinks of you doesn't change anything. Understand the right person for you will show up and love you exactly as you are. You may have to go through a lot of scared, immature, unprepared, people online to find the one you are looking for, but don't give up. Just go into any online networking knowing that these common bad behaviors happen to everyone, and be ready to shrug them off when they happen to you. You can do this.
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This was first published on KSL.com
Think of some people in your life that you struggle to get along with, judge, dislike, or who have behaviors that push your buttons or drive you crazy. These are very important people in your life because they show you things about yourself and your values. They show you parts of yourself that you struggle to love, and they can be amazing teachers if you decide to see them that way. These people typically bother or annoy you for one of three reasons.
The 4 basic value systems Intrinsic value system (focus on people) If this is your dominant value system you highly value relationships, people, personal growth, connection, communication and spirituality. You would rather spend your time connecting and talking with people than anything else. You value the things in the other three categories, but you might undervalue getting tasks done, time efficiency, strict rules, systems, order and structure. You tend to be bothered by people who are arrogant, selfish, don't listen, get angry, are narcissistic, oblivious, discourteous, unfriendly or are cold or rude to other people. You don't understand people who don't put connecting with people first. Extrinsic value system (focus on tasks) If this is your dominant value system you highly value tasks, getting things done, time efficiency, hard work, creation, creativity, discipline, organization and accomplishing goals. You would rather spend your time getting work done or accomplishing goals than anything else. You also value the things in the other categories, but you might tend to undervalue strict rules, systems, communication, connection and listening to people. You value the people in your life most, but you don't always show it because you are so busy getting tasks done. You tend to be bothered by people who give unsolicited advice, are bossy, arrogant, critical or controlling, and rule followers, as well as people who don't pay attention, seem entitled, lazy, messy, or consistently late, unorganized or irresponsible. You don't understand people who talk for hours don't get tasks finished. Extrinsic value system (focus on things) If this is your dominant value system you highly value material things, quality, beauty, creativity, art, building things, competition, success and being the best at what you do. You would rather spend your time earning and buying things, being creative or productive, or building things. You also value the things in the other categories, but you might tend to undervalue communication, connection and listening to others, organization, rules, systems and learning things that aren't useful. You tend to be irritated by or judge people who don't care about appearances, seem lazy or messy, are competitive, don't value success, don't work hard, or are irresponsible or inconsiderate. Systemic value system (focus on ideas) If this is your dominant value system you highly value organization, knowledge, learning, systems, rules, processes, principles, values and doing the right things the right way. You have strong moral values and love sharing ideas, teaching and learning. You would rather spend your time learning, creating systems, teaching processes, doing good work, caring for family and doing the right thing. You also value the things in the other categories, but you might tend to undervalue listening, empathy, acceptance, connection, appearances, material things and creativity. You tend to be irritated by or judge people who act like know-it-alls, have to be right, are overly opinionated, don't listen, interrupt, are oblivious or discourteous, don't pay attention or are careless, lazy, irresponsible or inconsiderate. People who do wrong or who disagree with your moral principles also really bother you. Importance of the value systems Understanding what you value and undervalue helps you understand why you are bothered by certain people. You may not realize it, but you subconsciously believe that the way you are (and what you value) is the right way and everyone should be like you. But the world needs people who are different from you; it needs people with different strengths to make everything run. We need people who place listening to others above getting things done. We also need people who put getting things done first. We need rule followers and we need rule breakers to push limits. There is a place for everyone. People who are different from you can also provide amazing lessons. They show you the things you need to work on and change because you always judge people who have the same bad behaviors you have but don't like about yourself. These people serve as mirrors for you and they can help you to both forgive yourself and make needed changes. People you don't like also give you the opportunity to stretch the limits of your love, which helps you learn to love yourself. Your ability to love others with their faults and flaws is tied to your ability to love yourself in spite of your faults and flaws. As you learn to accept and appreciate them, your ability to love yourself improves. The 4 A's Below is a 4-step process — The 4 A's — which help you practice accepting both yourself and the people who bother you. Awareness Notice the bad behaviors in yourself and the bad behavior in others that bothers you. What is it really about? Is it tied to your value system? Can you understand why this behavior pushes your buttons? Does this person threaten your sense of safety? You can't work on changing this until you gain awareness around what it is. Write down a list of the people and behaviors that bother you and commit to working on shifting your mindset around them. Allowing Practice honoring and respecting each person's right to be the way they are. They are on their unique, perfect classroom journey, which is very different from yours. We have different value systems, life experiences and personality traits, but we all have the same intrinsic value as every other person on the planet. We all have things we need to change and work on, but we have a right to be where we are in our unique process of growth. Allow every person to be where and who they are, and have tolerance, compassion and respect for them. Acceptance This is about accepting these people for their differences, variety, interest, adventure and lessons they provide you. You can embrace the experience of having these interesting (yet challenging) people in your life. You can accept them as perfect teachers in your classroom and even embrace them. As you practice this and truly send love and compassion their way, you will find your capacity to love the darkest parts of yourself will increase. The more you accept others, the more you will accept yourself. Appreciation Everyone has something to teach you and is making a contribution to your journey. Maybe it lies in causing your problems that you then get the opportunity to work through and solve. Maybe it lies in pushing your buttons so you get to work on patience, flexibility and compassion. Whatever it is, each person is serving you in some way. Work towards feeling grateful and even appreciating them for the role they play in your classroom. You must also work on appreciating your own faults and flaws for the beautiful lessons they provide: They keep you humble, make you less judgmental and give you opportunities to grow. This doesn't mean you have to be friends, hang out or have relationships with the people who bother you. It just means that you practice seeing them as the lesson they are and appreciating them from afar so you can have more positive feelings than negative ones. You can do this. This was first published on KSL.COM
Question: My spouse and I read your article last week about understanding the fear behind our behavior, and it's really helping us see what's going on when we fight. But we both are prone to getting offended way too easily. People often disregard us or are disrespectful, and we both tend to be bothered and frustrated with a lot of people. This also means we are mad at each other a lot, too. I think maybe we need to learn how to let things go and not take things personally, but do you have any advice for doing that? Answer: I have actually Here are some common qualities of people who get offended too easily:
If this sounds like you, here are some things you can do to stop getting offended so often. Trust the journey Choose to see life as a classroom, and that the universe and you together are co-creating the perfect classroom journey for you every day. This means the people who offend you today are perfect teachers, giving you a chance to grow, be more mature, or see your fears and work on them. When you trust your experiences are the perfect classroom for you, you aren't as offended by them. (Note: I am not talking about abuse here, just garden-variety slights that aren't degrading or abusive.) You have probably married your perfect teacher, too. He or she will teach you by pushing all your buttons to bring your triggers to the surface so you can heal them. Trusting that your life is a classroom also makes you feel safer; it means life and the universe are on your side and their intention is to always serve you. Trust your value Choose to see all humans — including yourself — as having the same infinite value that isn't in question and doesn't change. This means we are all students in need of more education. When you see people this way, you can release the need for judgment and give them all permission to be a work in progress just like you. Allow others to be different Allow other people to react, behave, think and be wired differently than you are. They were raised differently and they haven't had your life experiences. Therefore, they have the right to function differently, too. Give others the room to be the way they are without letting it take anything from you. You both have the same value no matter what, and you have the right to be where you are. Stop expecting everyone to think and act like you. Learn something from this If someone criticized you, could it be constructive and could you learn something from it? Life is a classroom and that is why you are here. What could you gain from this criticism if you chose not to take offense? Flip the insult to see if it's still true If someone has "disrespected you," write that on a piece of paper. Then write "I disrespect me" and ask yourself if it's still true. If it is true, consider that your own disrespect of yourself might make you feel others are disrespecting you when they really aren't. Is there any chance the way you see yourself has been projected onto this other person? You do this more than you might think. If you don't like yourself, you will also project that and believe others don't like you either. Double-check their intent Ask yourself: Did this other person really intend to do me harm, insult or disregard me? Or is there any other meaning their actions could have? Usually, the other person was focused on their own issues and missed what they did or said completely. If they didn't intend harm, is harm done that can't be let go? We hold onto intentional hurt because we believe it protects us, but unintentional hurt is best let go. Also, give the benefit of the doubt that that other person didn't mean to offend. Let go of the need to be right Sometimes it's OK to let another person think they are right even when they aren't. If it improves the relationship, why correct them? Choose your battles and try to allow others to do things their way as much as you can. Practice forgiveness Forgiving is not pardoning bad behavior; it is changing the way you see the bad behavior so you can change the way you feel about it. It's about letting negative emotions and feelings go and trading them for peace and happiness. When you see an offense as a perfect classroom and the person as having the same value as you, and you choose to see growth and learning in it, it becomes much easier to forgive. If this is hard for you, start a forgiveness practice journal and work on it daily. Choose an offense or a mistake you have made every day and process it to forgiveness. Choose the positive feelings you want to experience around this and practice choosing them. Consider your options and possible outcomes What is the outcome you will create if you choose to be offended or hurt by this? What kind of behavior will you exhibit in response? What will that create? Is this what you want? What are some other options? What would you choose if you knew you were safe and good enough? What would a love-driven response look like? What would that create? If you are still having trouble being offended often, consider working with a coach or counselor who can help you establish your own sense of safety in the world so you can feel more bulletproof. A professional who knows how to do this can help immensely. You can do this. This was first published on KSL.com
After 20-plus years as a life coach and human behavior expert, I have discovered some interesting patterns in the way we humans react to situations. I believe there are three basic types of reactions to offenses, and understanding these reactions could make it easier to find the best response when you get bothered. The three basic reaction options are:
Where the fear comes from: I wish I could say that the trust and love response comes naturally to us, but it usually isn't. People-pleasing and defending yourself are hard-wired into most of our subconscious programming. Let me explain why. In prehistoric times, people lived in groups and depended on each other for survival. If you were rejected it could literally mean death. If you were kicked out of the group or tribe, you probably wouldn't survive on your own. In my experience working with people as a master life coach, it appears that this has left us all with a deep subconscious need for approval and acceptance by others. I believe this is why what others think of you feels so critical or important: You are hard-wired to believe that your life depends on approval (even though it doesn't). This means, there might always be a part of you that desperately wants to be liked, accepted and get along with others. This part of you might be so scared of conflict it would rather allow others to mistreat you, than risk rejection. It is my experience that you are also subconsciously programmed to feel unsafe in the world and believe that you must protect and defend yourself from threats all around you to survive. I believe, again, this is a deeply wired survival mechanism but one that causes a great number of problems in relationships. You have a part of you that is always looking for mistreatment, slights, danger or threats in the people and situations around you. You might even get defensive too easily and be quick to jump into conflict because it feels safe to protect yourself. These two types of reactions are so deeply wired into your subconscious programming that they can happen fast. Your brain doesn't need to think about either of them; they are immediate reactions. You may also notice that one of the two fear reactions is more dominant in you than the other. You might still do the other on occasion, but you are more likely either a defender or a people-pleaser. Which behavior is more frequent for you? What your 3 options look like: Now, let me show you how understanding the three reaction options will help you in a real-life situation. Let's say your partner does something that offends, bothers or hurts you. You will have one reaction that shows up immediately as your dominant fear response. Don't do this. Take a minute and step back; before you say or do anything, see if you can identify all three options and what they would look like in this situation. Option No. 1: Fear-of-failure response You can react with fear-of-failure behavior allow yourself to be mistreated. You could silently resent the other person, be bothered by them, get quiet, sulk or talk about them behind their back. You could see them as the bad guy and play the victim. If you choose to react this way, you may get some sympathy, love and attention when they notice you are sulking, but your spouse may also lose some respect for you. This immature behavior, over time, cam damage the relationship. Option No. 2: Fear-of-loss response You can react with fear-of-loss behavior and confront them with anger or get defensive. You could judge them and see them as the "bad guy," seeing them as worse than you. You could accuse them and put them down, which is ego-based fear behavior. This response feels stronger, but there is fear behind it; it is not real strength, and there is no love in it either. If you choose to respond this way, your ego may feel better temporarily, but you could be slowly destring the relationship as your partner could begin to resent you. Option No. 3: Trust and love response You may actually have a couple of trust and love, balanced behavior options in these situations: You might choose a "let it go in love" response or a "talk about it with love" response. If done without fear, in a balanced place, seeing you and the other person as equals, either of these options could be a good choice. The "let it go in love" response is where you recognize that their bad behavior probably wasn't intentional, wasn't really about you, or wasn't meant to harm you. Because you recognize that, you choose to forgive it or let it go and hope they will do the same with your small, unintentional mistakes. You can do this from a place of strength when you know they can't actually diminish you or your value and that whatever happened was your perfect classroom journey anyway. You can respond with love toward them and yourself, with no resentment, and completely let the offense go. However, if this is something that happens frequently and/or you know you can't let it go without having a conversation about it, you can do that. But you must have this conversation without judgment, defensiveness, anger, emotion, fear or criticism. You must start the conversation by seeing the other person as an equal, not the bad guy. You have the same value as your partner no matter what either of you does. You must not talk down to them in any way. You must strive for a mutually validating conversation that comes from a place of love, accuracy, kindness and respect. You should first ask your partner what was going on with them in that moment, what their intention was, and what they thought and meant. You then get to listen and strive to really understand them. Following this exchange, you can ask permission to share what you experienced and ask for what you would like them to do differently next time or moving forward. Either of these responses might be the right one for you and you should pick the one you feel most capable of doing from a place of trust and love, without fear or judgment. Next time you get offended, try identifying each of the three options and see if it helps you rise and be your better self. You can do this. This was first published on ksl.com
One of the most common people problems that companies bring me to solve is office drama that has gotten out of hand. The problems often start with two co-workers who can't get along, who finagle the rest of the office to take sides. Sometimes just one gossip-prone person who likes to stir the pot can ruin the atmosphere for the whole office. Your first responsibility at work is to make sure you aren't the problem. If you are a person who often dislikes co-workers, gets bothered or offended easily, or feels the need to voice complaints to whoever will listen, you might be the problem in your office and this kind of behavior will absolutely hold you back in your career. Here are some ways you can deal with office drama going on around you and make sure you aren't the problem: Refuse to participate in gossip Don't gossip about your co-workers even if it feels justified and you really need to vent. Find someone outside the office with whom you can voice your frustrations. It is OK to dislike someone, but it is not OK for you to talk about that at work or encourage others to dislike them too. Practice compassion for any co-worker you dislike and understand they are doing the best they can with what they know. Stop and get some clarity before you react to anything Your immediate reaction to most situations will not be clear-headed. Calm down and take some time to determine the outcome you really want and the response most likely to create that outcome. If you need to respond, do so calmly and respectfully. Give people the benefit of the doubt You don't need to immediately assume negative intent. Most offenses aren't intentional or done with malice. Strive to be hard to offend. Avoid people who start or spread ill-will If someone in the office is prone to gossip or drama, stay away from them or walk away when it starts. This could make adversarial co-workers turn on you, but that's better than being part of the problem. Higher-ups can usually see who is causing the problems, and it won't be you. Ignore most bad behavior If it is a problem you can't ignore, have a mutually validating, private, kind, respectful conversation to address it. But for the most part, try to let most things roll off. Don't take sides If people are closing ranks around two co-workers, refuse to join either side. Encourage compassion toward all involved. See everyone as having the same value Everyone has the same infinite value on a unique classroom journey. Let them be where they are and hold back judgment. You have no idea what has happened in their life to create the place they are in now. Assume they are wounded too and that all involved deserve compassion. Set boundaries Do not allow others to disparage, disregard or mistreat you, but hold these boundaries the right way with respectful conversation or by taking the problem to the right superior. Quietly document inappropriate behavior if necessary. Don't react negatively to negativity If you hear people are talking negatively about you, don't negatively react. This is a chance to either learn something and grow or practice knowing it doesn't matter what others say. If the negativity continues and needs to be addressed, have a private, respectful, conversation. But most of the time, just working on being the best you is the best response. 'When they go low ... go high' Follow former First Lady Michelle Obama's advice: "When they go low, we go high." Keep taking the high road and showing compassion, maturity and respect to everyone, regardless of how low they go. Remember: what other people do and say doesn't change your value Another's dislike of you or the things you do doesn't change who you are. You are more bulletproof than you realize. They may try to ruin your reputation, but your best defense is to live so no one would believe them. If a conversation becomes necessary, make sure you do it right Find the right time, in private, and start by asking questions about how they feel and listening to them fully. Let them have room to fully share their point of view and honor and respect their right to that perspective. Then ask if they would be willing to let you share your perspective and do it without being disrespectful or harsh. Know ahead of time what changes in behavior you are going to ask for moving forward. Ask if they would be willing to handle things that way in the future. Take stock of your own behavior We all must watch ourselves for inappropriate behavior at work. Watch for your ego's need to talk about other people or complain, and then choose to stay quiet. Strive to be a person who builds co-workers up, encourages them, and has compassion for their struggles instead of tearing them down. If you are stuck in a job where inappropriate behavior and office drama abounds, consider recommending some people-skills training or executive coaching for the whole office to the higher-ups. If solutions still aren't coming, update your resume and start looking for a healthier workplace. You can do this. This was first published on ksl.com
I often hear from readers who have to deal with someone in the workplace who is highly defensive and combative in their communication. This person might be a co-worker, employee, manager or even a client. Everyone will have to communicate, at some point, with someone who is upset, offended and on the offensive, so I'd like to give you some tips on how to best handle these difficult conversations. When a person comes across as combative or defensive in their communication, I believe one or both of the following things is happening.
If this person is a co-worker, client, family member or boss, you will need to find a way to work and communicate with them without things becoming ugly. Fortunately, there are some things you can do that could make them feel safer and give you a better chance of having a productive conversation: Work to be emotionally calm and balanced If you go into a conversation scared about having it, the other person will get defensive before you say a word. Make sure you know your intrinsic value cannot change no matter what happens in this conversation. Remember, in the end, this will be an experience that will serve you, teach you or grow you. You are safe here. Throughout the conversation, keep reminding yourself there is nothing to fear. This is just a conversation and you are just going to try to show up for this human being and be kind. Care about the person first and the topic second Your only goal upfront in the conversation is to show this person they are important, cared about and worth listening to. If you have another agenda you need to accomplish, it must come after you take the time to show this person you care about them. If you take the time to validate their worth by asking questions, and then honoring and respecting their thoughts and feelings first, they will be less defensive when it's time to address the issue. Have an exit strategy and a time limit Set up this conversation when you have a very natural time limit (like with another appointment). Have an assistant or someone come get you at the end time to assure the conversation stays within these boundaries you've set. Set some rules of engagement and pick your battles Let this person know that because you are short on time, you only want to discuss one thing and clarify any issues that you don't want to talk about today. Know ahead of time what the most important issue is and be sure it's important enough to be worth the effort. Know exactly what you hope to achieve at the end. It helps to write these things on paper and get clear of your intention ahead of time. Make sure that making this person feel cared about and heard are your first and foremost goals. Establish the enemy is an issue, not a person Sit on the same side instead of across from each other. This makes it feel like the two of you are against an issue or problem, not against each other. Clarify that you want to find a way to create a win for all involved. Calm their fears with validation and reassurance Make sure you have validated them and talked about all the things they do right first. They need reassurance before you tell them anything negative. This should help quiet the fears that usually drive bad communication behavior. Ask a lot of questions and listen The most important part of a difficult conversation is the beginning, when you make it all about them by asking what they think and feel about the issue. Spend as much time as possible here. The deepest way to show you value, honor, and respect another person is by listening to their views, fears and concerns, and really respecting their right to feel the way they do. If possible, see if you can ask enough questions that you can get them to tell you everything you had wanted to say. It's always better if they figure it out without you telling them. If you are personally attacked, don't defend yourself Instead of fighting back against a verbal attack, ask more questions like, "Tell me more about that?" or "What makes you feel that way?" Dive into the attack instead of fighting against it. Just because they think this about you doesn't make it true. Listening to their views doesn't diminish you. Let them get it all out and share all their thoughts and feelings about you. They may be shocked to find you open instead of fighting back. Show them you can handle an attack and are still not scared. None of this affects your intrinsic, unchangeable value. Put yourself in their shoes Try to see things from their perspective and look for common ground you can agree on. Don't try to convince them of anything. Focus your attention on trying to understand them. Even if you cannot possibly understand their views, the fact that you are trying will come through. Use 'I' statements, not 'you' statements When you do need to share your views, make sure you use "I" statements and focus on your own perspective, observations, thoughts and feelings. Avoid attacks that start with "you" do this or that. Instead, say: "In my opinion," "I have observed," "I feel," "I believe." You are always entitled to your perspective and it's harder to argue with. Be realistic about what to expect Realize that people who are deep in a state of fear are only concerned with one thing: their own safety. They don't have the capacity to show up for you, but they might be able to do what you ask of them — if you ask in a respectful way and focus on only future behavior. Use statements like "Would you be willing to do this a little differently moving forward?" or "Next time that happens, would you be open to handling it this way?" These tips will give you the best shot at a productive conversation, but there are some people you just won't be able to work well with. Don't take this personally. It is not about you. If this is the case, you will have to avoid dealing with them as much as possible or take the problem up the chain of command. You can also use this opportunity to work on yourself and grow. Try working on staying calm, strong and confident in the face of attacks. It's great practice. You can do this. This was first published on KSL.COM
Question: I have noticed lately that many of the men at work and in other meetings I attend interrupt me, cut me off, or talk down to me and the other women in those groups. I am just curious to know if you think there is anything we can do to garner more respect and/or change this? Should we say something when this happens or try to ignore it? Answer: Women are often talked over, interrupted or shut down in conversation, especially in environments where they are outnumbered by men. A study from George Washington University found that men were 33% more likely to interrupt women than they were to interrupt other men. Another study, from researchers at Northwestern Pritzker School of Law, found that this even happens to female Supreme Court Justices, like the late Ruth Bader Ginsburg. Researchers examined 15 years of court transcripts to see how often men, either justices or advocates, interrupted the female justices. Over the last 12 years (when women have comprised only 24% of the bench) female justices being interrupted by men accounted for 32% of interruptions, while female justices interrupting men accounted for only 4% of interruptions. According to Jessica Bennett, a gender editor at the New York Times, it is not just men who interrupt women. Other women are also more prone to interrupt women, and people of color and LGBTQ+ people fare even worse. The sad truth is we subconsciously see some people as less valuable or less important, and this shows up in the way we communicate. I believe the crucial first step is committing to see all human beings as having the same value and demonstrating this belief in how we talk to them. Every person deserves to be heard and respected. We must see all human beings as equals, listen without interrupting, and honor their right to think differently than we do. Obviously, there are also situations where the opposite is true and women interrupt or talk over men. The point of the article is to make us all better at respectful communication. Practical ways you can be part of the solution 1. Stop before interrupting someone. If you feel the urge to interrupt someone, ask yourself, "Do I just want to ask a quick question to clarify what they are saying? Am I going to invite them to continue afterward, or do I think what I have to say is more important than this person?" If the latter is is the case, choose to keep quiet. 2. Check yourself before giving advice. Before you advise another person ask yourself, "Is there any chance I am explaining something to this person that they already know?" If you think there is any chance they might already know this information, don't insult them by telling them. You could also ask them directly if they would be open to some advice? 3. Ask permission before you share an idea or suggestion, or give advice. Ask the other person if they are open to hearing your idea and give them a comfortable out if they'd rather not hear it. Respect the answer to your permission question and don't forge ahead without permission. 4. Don't use demeaning nicknames like honey, sweetie, love or babe. These are not appropriate unless you are dating or married to the other person, and even then ask how they feel about these terms and make sure they are seen as a compliment, not an insult. 5. Never correct another person's pronunciation or grammar. 6. Avoid sexist or demeaning jokes and misogynistic statements. Call out other people who use them. Explain to them why their behavior is wrong. Watch for situations that make women or other marginalized people feel uncomfortable and stand up for them. 7. Make a committed effort to listen to other people. In any meetings you attend, make sure all the women and marginalized people are respected and heard. Insist that others acknowledge and hear them out. Stop people who are interrupting them. 8. Believe women and what they say. Insist that others do the same. 9. Don't get defensive if a woman — or anyone for that matter — tells you that your words or behavior were offensive or hurtful. Be open to understanding that from another person's perspective things can look and feel different than they feel from your perspective. Apologize and ask questions so you understand what you should do differently in the future. Be teachable. 10. Be careful not to talk over other people. Don't dismiss others' ideas; and if you cannot wait to make a comment, at least politely ask if you can stop them for a second. Then, make sure you invite them to continue afterward. 11. If you are on a board, panel or team, insist that they include a well-rounded number of diverse people. Invite more women or minorities to participate and be included. 12. Teach young people that being feminine is not a bad thing. Don't use phrases like "you hit like a girl." Challenge stereotypes that place women behind men as the weaker sex. Encourage women and girls to see themselves as equal, smart and capable as men. What to do if you find yourself being talked down to or interrupted 1. Don't take it personally. Interrupting says more about a lack of manners in the other person than it says about you. This experience doesn't mean you are less important or less worthy of respect; it likely means the other person hasn't learned to be aware of how their actions affect other people. 2. Don't blame yourself or see yourself as weak or insecure. This happens because our entire society has been taught patriarchy as the social norm. You allow men to interrupt you because it is deep in your subconscious programming to see it as acceptable. It will take work and time for you to recognize every time it happens and learn to stand up for yourself. Have compassion for yourself during this time. 3. Whenever you are speaking to men, use confident words. Rose Kennedy, from the Atlanta Journal, encourages women to "speak with conviction using words like 'know' instead of 'believe' and 'will' instead of 'might." She says to "lean in and make eye contact," sighting a 1983 study that found men tend to interrupt women more often when they lean away or don't look at the person they're talking to. 4. Practice assertive body language. Do things like keeping your arms out to take up as much space in the room as you can. This is a power position and it changes how people treat you. 5. Be strong and confident without being defensive or overly forceful. You don't have to be angry and defensive to stand up for yourself. You can stand in your power and still be calm, peaceful and kind. 6. If you are interrupted or cut off, you have the following options to respond (which can all be done standing in your power):
You can do this. This was first published on ksl.com
SALT LAKE CITY — There are always people in your life who you take issue with or who rub you the wrong way. There may even be some humans you just can’t stand. It is important that you take stock of these people and why you have strong feelings against them. Maybe they did something that offended you, or they just have personalities that irritate or annoy you. Whatever the problem is, these people are triggering you for a reason, and figuring out the reason behind those triggers is important. The people who rankle you hold clues about your beliefs, judgments, shame and inner pain. They provide opportunities for you to learn about yourself and heal. But in order to use these experiences to heal yourself, you have to recognize that they aren’t just annoying people; they are perfect teachers in your classroom. The most important thing they do for you is show you the limits of your love. You are a loving person with love to give to everyone around you, right up until you get to THOSE people. Then, you hit a limit. Your love doesn’t extend that far. This is a place where some really amazing growth can happen if you are willing to ask yourself some questions. What does the person represent? Think about one of these teachers in your life who is showing you the limits of your love. Then ask yourself the following:
This is where the work starts Now you get to explore the part of you that feels unsafe by the trait, behavior or fear this person represents. Why do you feel "not good enough" or "not safe" in the world if that trait, behavior, or fear is in play? What healing needs to happen for you so you can heal that part of you? You may want to find some professional help from a coach or counselor for this work, but whatever you do you cannot keep projecting the problem on and blaming this other person for the way you are being triggered. They are only in your life as a teacher to help you see the place you need to heal so you can work on it. This idea may be one you have to process and think about before you believe it’s true or worth the work. It will always feel easier to keep blaming and shaming someone else. Your ego will really want to keep making it about other people and their issues because this feels safer. The problem is that teachers will keep coming and this problem will not go away. It will keep showing up until you are ready to work on you. Everyone you dislike holds a secret of healing and help for you if you are willing to look for it, but there is something else even more helpful they can also give you.\ Learning to love yourself Another crucial thing you must understand about the people that bother you is they also show you the limits of your love toward yourself. You can only love yourself as much as you can love your neighbors, and you can only love your neighbors as much as you can love yourself. You may not be aware of this connection or want to believe it, but I believe it’s true. If you hate the darkness in yourself, you will hate every bit of darkness you can find in others. If you are hateful toward others, you similarly won’t be able to love yourself. As long as there are people whose darkness (bad behavior or faults) seem to you to make them unworthy of love, there will also be parts of yourself that you will also see as unworthy of love. It’s like there are two options when it comes to love, and you are going to have to choose one. If you don’t consciously choose one, you will subconsciously choose one, so you have to choose. The two options involve how you determine the value of all human beings. Option 1 – People can be not good enough. This mindset means you see human value as changeable and something that must be earned. This means life is like a test and you gain points or lose points based on your appearance, performance, property and what others think of you. This also means that some humans have more value than other humans and that judging who is better or worse makes sense. If you choose this option, you will gossip, judge and criticize other people because you need to see them as worse than you to feel better about yourself. You will also battle a terrible fear of not being good enough (and have low self-esteem), no matter how hard you try. You will always find people who have things about them you don’t have and you will never feel good enough. You will also see all human beings as different from you and you will feel separate from them, and this will encourage you to make more divisions and groups, trying to find some group identity that would give you a sense of safety (even though that safety comes only from hating or condemning other people). Can you see this happening in our world right now? Option 2 – All people are always good enough. This mindset means you see human value as infinite, absolute and unchangeable. This means all humans (without exception) have the exact same intrinsic worth and there is nothing anyone can do that gives them more value than any other human being. There is also nothing you can do to have less value than any other human being. No matter what anyone does they have the same intrinsic worth as the rest of us. This will make you feel connected to the whole human race and you won’t need to form groups and declare some people better or worse. You will understand that we are all equal but different. The more you allow every human being around you to be a struggling, scared student in the classroom of life — just like you — the more compassion you will have for yourself, too. When you allow others' value to be unchangeable and you see them as good enough and worthy of love, even when they are flawed, this also lifts your worth. You will start to have stable, solid self-esteem because there is no possibility of failure. Life is a classroom, not a test, and mistakes create the lessons we need to learn, but they don’t change our value. This mindset makes you feel safer with others and could literally create more peace on Earth. You get to decide about 20 times a day, which mindset you will choose. Every time you are tempted to judge or find fault in another person you are choosing a mindset. If you choose condemnation and judgment, you must understand you are also choosing that for yourself. If they are not good enough, you aren’t good enough, either. The option you choose for them you also choose for yourself. You can’t have it both ways. We are on this planet to evolve, grow and learn. Every experience you have here serves that purpose, even feelings of dislike toward other people. Take the time to pay attention and think about these interesting people in your life, I promise it will serve you. You can do this. First published on KSL.COM
SALT LAKE CITY — Along with being a life coach, I also provide people skills training to companies and organizations. I have been thinking lately about some of the bad workplace behaviors that can annoy co-workers, ruin the atmosphere at work, or even sabotage your career. Here are 10 common annoying workplace behaviors to watch for: 1. Do you have trouble accepting feedback? In the workplace, it is critical that you are open to any and all feedback that could help you learn and grow. Feedback cannot diminish your value as a person (because nothing can). You are the same you with the same value as every other person, no matter what feedback you get. Great employees accept constructive feedback and even ask for it. Being confident enough to receive good feedback can even launch you forward. 2. Do you complain about the company or organization? Do you have a tendency to focus on what’s wrong in everything around you? If you aren’t happy with yourself, you might tend to focus on the bad in others to distract yourself from your own faults or misfortunes. If you don’t feel safe in the world, you will also be on watch for anything that doesn’t seem right. If this sounds like you, get some help to work on your self-esteem and your sense of security in the world. Then fight the urge to verbalize everything you think. Try talking less, listening more and focusing on the positive. 3. Do you hesitate to speak up and take risks? Both a fear of failure and a fear of loss can cause you to keep your ideas to yourself and just do the minimum to stay under the radar. This tactic might feel safe, but it won’t open doors for you. Also watch for feeling entitled to promotions just because you’ve been there awhile. Promotions are given to those who take initiative, stretch out of their comfort zone, and go above and beyond the call of duty. 4. Do you lack confidence? If you don’t believe in yourself and are afraid you don’t cut it, others will pick up on this and won’t believe in you either. If you can tell this is your challenge, seek out some professional help to change the way you determine your own value. 5. Are you overly dramatic, emotional or unprofessional at work? If your insecurities cause tears, breakdowns, yelling or other emotional scenes at work, this can also hold you back. This behavior is unprofessional and makes people lose respect for you. If you bring your personal problems to work, you may need to get some professional help to work on this. Don’t expect your co-workers to be your therapists. 6. Do you struggle to get along with other co-workers? Your ability to create good relationships is what drives your value at work. If you create people problems or always end up in the middle of them, this diminishes your value to your employer. If you lack people skills, I suggest you seek out some training to improve them. Improve your communication skills and learn how to handle tough conversations with kindness. A good life coach or counselor could help you. 7. Are you late or undependable? If you are always running behind, your co-workers could start to see you as irresponsible and someone they cannot count on. If you struggle with this, set your watch, phone and other clocks ahead of the actual time and be committed to becoming punctual. 8. Do you get bothered or offended too easily? If you are on the lookout for mistreatment, even at a subconscious level, you will find it. We always find what we are looking for. Great employees have thick skin and can let a lot of small offenses and irritations go. They learn to not take things personally and understand that most of other people’s behavior is about their own fears and not about you. 9. Do you take credit for other people’s work, or are you a know-it-all? Be someone who is quick to give credit where it is due, show gratitude, and let other people shine. Employees who don’t need the spotlight and can encourage others are more likely to be promoted. Watch yourself for being a know-it-all and talking too much. Don’t dominate conversations or always "one-up" another person’s story or comment. These behaviors can drive co-workers crazy. Make sure this isn’t you. 10, Do you create more problems than you solve? If you create more problems than you solve, your days as an employee at your company could be numbered. Your employer can’t afford to keep you on staff if your drama affects productivity. If you want to rise through the ranks, focus on what you are giving and contributing to productivity on a daily basis. Be a problem solver, not a problem creator. A few other really annoying behaviors include spending work time on your cellphone, calling for pointless meetings, eating smelly food at your desk, stealing food that doesn’t belong to you from the office fridge, being messy, or trying to sell co-workers your latest MLM products. These are annoying behaviors you definitely want to avoid. Solutions If you can see any of these behaviors in yourself, I strongly encourage you to change them. If you have to deal with annoying coworkers who are behaving badly, here are a few suggestions.
Difficult people and the lessons they facilitate can bless you, educate you and help you grow. Life is a classroom and everything that happens here can be a springboard to amazing growth, even the really hard things.
Think about some people who aggravate you, try your patience, irritate, anger or upset you. We all have some people who push our buttons, and the first step to resolving these difficult relationships is to recognize they are here as perfect teachers. When you see them as such, and you embrace your experiences with them as lessons, you will be surprised how much less aggravating they become. (Note: In this article I am just addressing how to deal with garden variety difficult people, not situations that involve abuse.) Pick one of these difficult people to think about as you read this article. Ask yourself these simple questions:
Viktor Frankl, who wrote "Man's Search for Meaning" after being a prisoner in the concentration camps during World War II, said, "In some ways suffering ceases to be suffering at the moment it finds meaning." If Frankl could choose to find meaning in his horrible suffering, I believe we can do it too. He also encourages us to see the difference between necessary suffering and unnecessary suffering. He said, "Unnecessary suffering is masochistic rather than heroic." When pain becomes self-inflicted, because the event is long over, growth happens as you let it go. The important thing is to recognize that difficult experiences in your life have the potential to bless you. Here are some possible benefits or blessings that come from dealing with difficult people:
When you feel threatened or defensive around someone, this is your clue that there is a part of you that needs reassurance that you are safe and loved and that other people can’t diminish you or your life. They can only teach you and help you grow. At least, you have the power to see them this way, with this perspective, if you want to. When you choose to see difficult people as teachers (not jerks), you will find you have the answers and the power to rise above the fray and deal with them in a confident loving way. You can do this. |
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AuthorKimberly Giles is the president and founder of Claritypoint Life Coaching and 12 SHAPES INC. She is an author and professional speaker. She was named one of the top 20 advice gurus in the country by Good Morning America in 2010. She appears regularly on local and national TV and Radio. Archives
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