This was first published on ksl.com
Most of the questions readers submit to me are about resolving conflict with other humans. The trick to resolving conflict lies in taking the problem apart, understanding the triggers each person experiences and the bad behavior those triggers might create. This process is what I call an emotional autopsy because it allows you to understand the motivation and emotions underneath the surface that may cause the problem. This also gives you the power to calm the emotions and deal with the actual problem.
Think about the last fight or argument you had with someone and follow my process by asking yourself the questions below. See if you can identify the underlying cause of the conflict and how to resolve it in the future.
1. What event or situation started this conflict or problem?
Can you follow it back to the original issue that may have triggered a negative emotion and made each party behave badly? This issue could stem from something that has been happening for a long time, or something they've experienced their whole life. We're going to call the person who was triggered by something that created the conflict Person A. We'll call the other party Person B.
2. What negative emotion showed up in Person A because of the triggering event?
Did they feel insulted, rejected, unwanted, unimportant, unappreciated, not good enough, controlled, pushed, defensive, protective, or mistreated? Do they have a story about how the situation has made them feel the emotions they've experienced in the past? What is that story?
3. How did Person A behave because of this emotion?
What kind of behavior or language showed up as a result? Did Person A pull back from Person B, try to control them or have walls up to protect themself? Did they get defensive, say something insulting or do something equally triggering to Person B? What does that behavior look like?
4. What negative emotions were triggered in Person B as a result of Person A’s behavior?
How exactly did Person B feel mistreated? Did Person B feel unappreciated, taken from, unwanted or rejected? It's important to identify these emotions and what might be triggering them. If they're ignored for too long, they may continue to cause conflict in Person B in other situations.
5. What kind of bad behavior showed up when Person B reacted to their emotions?
What did Person B’s unbalanced behavior or language look like? Did they try to understand Person A, or did they react just as badly?
6. How might have Person B further triggered Person A?
What emotion might have showed up in Person A now as a result of Person B’s reaction? What might Person A and Person B be feeling at this point? Being clear on this will help you step back and see how the emotions might be driving the conflict more than the original issue.
7. What does each person need in this situation?
What could you give the other person that might help quiet the emotion that is causing the conflict? For example, if you know and understand that no one can diminish your value, you may feel less threatened by conflict and can create a safer space for those around you. Then, you may be able to better work through problems by giving the other person involved in the conflict what they need to feel safe and help them want to resolve the issue at hand.
8. Go back to the original emotions that showed up in steps No. 2 and No. 4. Are these emotions that Person A and Person B experience often?
Is it an emotion they've experienced throughout their life and in many different situations? Sometimes, people and situations can trigger certain emotions in people, but they're not the real cause. The real cause may be something that happened in that person's past and certain situations might stir up emotions and reactions in them.
9. What does someone who may carry these emotions around need?
Remember, bad behavior may be a request for love, validation or reassurance. You might not want to validate or love a person who is behaving badly, but if you can see that it isn’t really about you, conflict resolution can get easier. You can't fix another person and you aren't responsible for their behavior, but if you can quiet the negative emotions in them during conflict, then you can more easily deal with the problem at hand. You may also need to enforce boundaries to protect yourself from certain people, and that's OK, too.
If you choose to see life as a classroom, it means every conflict or emotion is part of your classroom journey and is meant to serve you. Knowing this might make some people problems less difficult and increase your capacity to resolve conflict with others. The more you practice this process, the easier it may become to see conflict accurately and resolve people problems more maturely.
You can do this.
Kimberly Giles is a sought after master life coach who is provides coaching and help to anyone struggling with people problems or relationship conflicts. She also trains and certifies life coaches in her system with new classes starting soon.
This was first published on KSL.COM
I get many questions submitted by readers asking how to deal with "irritating," "annoying," "rude," "grouchy" and "unkind" humans. Some say they have a terrible boss, others have complaining neighbors, and some have hard to handle in-laws. Wherever there are people, we have people problems.
The first step in dealing with bad behavior is understanding what actually causes it. Understanding why people do disrespectful things or say negative things may help you understand what they need and how to communicate with them.
My goal in these articles is to make human behavior simpler to understand, deal with and improve. Some of my ideas or perspectives may seem overly generalized, but if you try them out, you may find they are accurate. After 17 years of research, I have found almost all bad behavior is caused by fear — though I define fear in a broader sense than you may be used to.
I've found that people may become selfish, defensive, angry or grouchy when they feel unsafe or threatened — either with insecurity about their worth or about being taken from or mistreated. In a state of fear, they are focused on one thing only and that's getting whatever they need to feel safe and secure again. It's only when they feel safe and secure that they can access their love and show up selflessly for other people.
To make this simple, I've identified two fears that I believe drive all bad behavior. If you really think about that terrible boss, difficult neighbor or annoying relative, you might be able to see one or both of these fears in play:
1. The fear of failure or the fear of not being good enough
We all battle this one to some degree every day, but people who have a lot of it and are seriously insecure may have all kinds of bad behavior issues. Some of them may overcompensate for their insecurity by showing off or being an arrogant person. Others may gossip, criticize or judge other people as a subconscious way to make themselves feel better. Or they might be the opposite way and be overly shy, quiet and reserved, because that feels safer. These people might play small and avoid situations that could make them look bad or feel less than other people.
If you have a terrible boss that is critical and hard to please, then he/she might have a fear-of-failure problem and just take it out on their employees.
If you have a difficult mother-in-law who is quick to point out what is wrong, then she may be insecure about herself and needs to show off her superior knowledge or put you down to quiet that fear and make herself feel better. Many of the people we may find annoying might just be insecure and trying to cope with that.
2. The fear of loss or the fear of being mistreated or taken from
Any time you are not getting the life you want, you might be put in a fear-of-loss state. In this state, you may be focused on protecting and defending what you want and need. This could make a person controlling, bossy, territorial or defensive. People in this state may often mistreat you in an effort to avoid mistreatment themselves.
A difficult co-worker may see you as a threat because you could get the promotion that they want. A fear-of-loss neighbor might be bothered with your yard and weeds because they affect his property value. When parents blow up over kids messing up the house, they may become angry because the kids are costing them time, energy and possibly money if they wreck anything. Whenever we feel mistreated, we might go on the defensive and behave badly ourselves.
A difficult mother-in-law may feel taken from because she doesn’t get the time with her son that she wants, or she may feel it’s unfair that you spend more time with your parents than you do with her. Can you see how mistreatment may create bad behavior?
Even being stuck in traffic might be a fear of loss experience and can create road rage. If you believe someone cut you off, then you might lash out at the offender and feel justified in doing it. You might not have called this behavior fear before, but it's based in the fear of losing your quality of life.
Once you understand which fear might be driving the other party's bad behavior, you'll understand what the person needs to calm their fear-based feelings and access their love. If you can quiet the fear, then you can encourage better behavior.
If they're insecure and afraid they aren’t good enough, then they may need validation. This might be the last thing you want to give a person who you believe is being arrogant, but it could be what they need to quiet their fear.
If someone is being a showoff or a know-it-all, try telling them how amazing they are. They may soon realize that they don’t need to show off. You can’t fix their self-esteem issues — they're the only one who can do that — but you can make them feel safer with you, which could mean better behavior around you at least.
If they're feeling mistreated or taken from and are in a loss state, then they need reassurance that they're cared for and that you're aware of their concerns. They need to know you'll do your best to honor what they need. Let that annoying neighbor know you're aware of his concern and will do your best on that yard. Let your mother-in-law know you care about how she feels. Just knowing you're mindful of their concerns may make them less adversarial.
When you need to communicate with someone functioning in a fear state and behaving badly, first take time to ask questions and listen to all their concerns, thoughts and feelings. This shows them you care about them. It will make them feel honored and respected, even when you can’t give them what they want.
Now, there are some people who are so deep in a fear state that there's nothing you can do to fix it. These people might be nearly impossible to deal with. They might be irrational or their perspective might be so inaccurate that you can’t begin to deal with it. These people are often referred to as toxic because you just can’t get anywhere with them.
In dealing with toxic people, you should stay away as much as you can and not take anything they do or say personally. Work on having thick skin around them and not letting their fear-driven, selfish actions or words hurt you. When you cannot change another person and their behavior, you get to work on changing yours and becoming stronger.
Just remember, most bad behavior in others has nothing to do with you (even if they're attacking you). It's usually about the other person's fears about themselves that they just project onto everyone around them. Knowing this will help you let most problems roll off.
You can do this.
Coach Kim Giles is the author behind the new books The People Guidebook Choosing Clarity. She is a sought after corporate people skills speaker and trainer, and a master life coach.
This was first published on KSL.Com
I enjoy reading your articles on KSL, thank you for your insights on life, they are very helpful. I've had a situation that I'm wondering if you might have some advice on. Last night my in-laws came over, without warning, and said they wanted to talk to us about something. They then expressed concern that our son wasn't getting enough attention and that I needed to spend more time with my son.
We're still very confused and pretty hurt about this criticism. We feel like they overstepped their bounds. They are on business trips every other week and we don’t even see them much anymore. So, I'm not sure how they can think that we don't give our son enough attention. Additionally, I am working full-time and in graduate school, doing the very best I can to spend quality time with my son, so it was especially hard for me to hear them express these feelings. What do you suggest we can do about the situation? How can we heal from the pain this has caused us?
I think they may have overstepped too. If they wanted to give you some feedback or advice, they should have asked permission first. That might have been a more respectful approach. They could have asked if you'd be open to some observations or suggestions around your parenting and given you the chance to say "yes" or "no."
Unsolicited advice can sometimes be construed as an insult. So, it's understandable that you were offended to some degree. The problem, however, is that being offended isn’t going to serve you, your son, or your in-laws in any way.
I’d like to suggest another way to process this situation or any situation where you receive hurtful feedback because this can happen to any one of us.
The next time you receive hurtful feedback or criticism from someone, try following these steps:
— See if there is any merit or something you could learn or improve on. Is the feedback warranted and could you do better in any way? You can always look for a lesson in the experience even if you don’t think it’s accurate.
— Consider the other person's agenda in giving you the feedback.
— Read some of my past articles on forgiveness and work on seeing them as imperfect, struggling, scared students in the classroom of life — just like you. Remember, they have the same intrinsic value as you no matter what they do or say.
— Understand forgiveness becomes easier when you choose to see every experience as one meant to help you grow. If you begin to see them as perfect learning opportunities, then you may begin to see the people involved as your perfect teachers. Those teachers might push your buttons or bring up your fears and weaknesses to the surface so that you can work on them. This can be a painful process, but it's still here to serve you.
Hopefully, this process will help you see your in-laws as well-intentioned and help you let the part you consider insulting to roll off. I see these insults as poison darts — you can choose to let them hit you and hurt you or you can let them bounce off your force field of love, truth and wisdom. I recommend you let them bounce off and don’t suffer from them anymore.
If your in-laws do this kind of thing often, you might want to ask permission to give them some feedback. If they agree and are open, explain that you consider unsolicited feedback as an insult and you would appreciate them asking permission the next time they have some for you.
You can do this.
Kimberly Giles is a popular executive life coach and speaker. Check out her articles on forgiveness at https://coachkimgiles.weebly.com/apps/search?q=forgiveness and learn about becoming a life coach at www.claritypointcoaching.com
I hate family holiday parties because there is one person who completely ruins them for me. They are negative and critical, and they never fail to insult me in some way. Do you have any advice for managing this situation, since I am expected to attend like it or not?
You are not alone in dreading this part of the holidays. Many people find family gatherings trying. If it’s not annoying relatives, it’s dreading the questions people will ask about your life (and your lack of good answers). Most families today are made of people with different beliefs, values, standards and ideas too, and these differences can create conflict, defensiveness and arguments.
There are a couple key things to remember to help you survive these parties:
1. Differences don’t mean better or worse, or right or wrong — they just mean different
The reason differences might scare us and make us feel judged and criticized by others is we might assume someone is right and better, and the other is wrong or worse. That's not true, it's just a perspective option, but it’s not your only perspective option.
You could choose to believe that all human beings have the same, unchanging, infinite, intrinsic worth — no matter their differences. This means different can’t make anyone better or less than anyone else. If you choose this perspective, you can be bulletproof at family parties or any other social setting. No one can judge you as less or worse and hurt you with their opinions, unless you let them. You can choose to believe you still have the same value as they do. If you choose this though, you also have to give up judgment and stop seeing them as bad or worse. Can you do that? Can you give infinite, absolute value to everyone else? If you can you will at the same time choose it for yourself, and no one can hurt you with their opinions again.
2. Give up judgment of others and let them all have the same value as you
You may subconsciously like being in a place of judgment toward certain family members and like spending the holidays complaining about them. You may do this because placing blame on these “bad people” makes you feel superior in some way. If you have low self-esteem (and are afraid you aren’t good enough) blaming or judging others might be part of your coping strategy. Be honest with yourself. Is there an ego part of you that likes complaining and gossiping about this person? Or are you ready to change yourself to feel better?
3. Choose to see life as a classroom and your relatives as your perfect teachers
I believe the real purpose for our being on this planet is to learn and to grow and the most important lesson we are here to learn is to love ourselves and other people. If this is truth, it means every single thing that happens to you here is a lesson on learning to love at a deeper level.
It also means the annoying, hurtful, bossy, rude people in your life might be here to serve as teachers and bring your fears, defensiveness and weaknesses to the surface so you can work on them. It's really important you see your family as your perfect classroom. It's no accident that this person is in your life and you are in theirs. Think about that annoying relative and ask yourself how they could be the perfect teacher for you. Do they trigger a fear or insecurity that you need to work on? Do they inspire you to be different than how they are? In what way could they possibly be here to help you grow? When you see them as here to serve you, you might be less bothered and more compassionate toward them.
4. Everyone is in their own perfect classroom journey experience, learning different lessons from yours, but they still have the same value
This also helps you stay out of judgment and stop comparing your life with theirs. The lessons you need to learn are different from theirs, so your experiences and struggles will be different too. Allow them room to be a work in progress with much more to learn (just like you).
5. Ask yourself these questions to help process your feelings toward this annoying relative:
Do this because it’s the kind of person you’ve decided to be. Spend your time at the family party asking questions and listening to others. Show people you value them at the deepest level and see their infinite worth. The more you do this, the better you may feel about yourself.
During those family parties, remember no one can hurt or diminish you because your value is infinite and absolute. Don’t give anyone the power to take away your peace and joy.
You can do this.
Kimberly Giles is the president of claritypointcoaching.com. She is the author of the book "Choosing Clarity: The Path to Fearlessness" and a life coach, speaker and people skills expert.
SALT LAKE CITY — Relationships and getting along with others is complicated and messy. It’s messy because we are all so different, and our differences create uncomfortable, unsafe and threatened feelings, which can lead to bad relationship behavior, based in fear, not love.
When you are in a fear-based relationship where no one feels safe, this fear creates bad behavior and people problems.
Over the last 15 years, as a master executive life coach, I have found that human behavior can actually be very simple to understand. And when you get it, you can get along with almost anyone (yes, there are some people you may never get along with, but they are rare).
I have found most human behavior is driven by two factors: what you value and what you fear. These two factors are the keys to understanding why you and other people behave the way you do and why you struggle to get along with certain people, especially those who value and fear different things than you do.
My business partner Nicole Cunningham did 8 years of research in Australia and Asia that have led us to believe there are four value systems that drive most human behavior. These four systems of value, along with the two core fears (I talk about in most of my KSL.com articles) divide us into 12 different types of people, which we call the 12 shapes. These four value systems influence the kind of career you go into, the way you dress, the kind of worker you are, who you judge, who you respect and who you struggle to get along with.
MAKE SURE YOU TAKE THE 12 SHAPES RELATIONSHIP SURVEY AND FIND OUT YOUR SHAPE - AND INVITE FRIENDS AND FAMILY TO DO THE SAME!
CLICK HERE FOR THE APP
See if you can tell which sounds the most like you. Here they are:
For example, I am a person, who highly values tasks and I often see other people, who don’t work as hard or as fast as I do, as lazy. I see people who talk too much as time wasters and I struggle to be friends with people who are too opinionated. I also don’t care much about my appearance and I can judge people who spend a lot of time and energy on theirs.
Can you see why you might not get along with people who value different things?
Think of some people in your life, who you do not get along with. See if you can figure out what that person values most. Is their value system different from yours? Does it threaten what you value? Does their value system mean they might see yours as wrong?
When you don’t get along with someone, it is generally because you don’t feel safe with them. The way they think or behave probably threatens you, who you are, or what you value. Because you don’t feel safe, you will subconsciously see them as wrong, less, bad or worse than you. You might also subconsciously look for bad in them and focus on it. There will be good in them too, but you won’t see that, because your ego needs to see anyone who is different as the bad guy. Seeing them as bad or wrong makes you feel a little safer and better.
This is behavior you must watch for. If you aren’t getting along with someone, take the time to look at why you might feel threatened or not good enough around them. What about them makes you feel this way? How is their value system a threat to yours?
Could you, instead, trust that all human beings have the same intrinsic worth and no one is more or less valuable than anyone else? Could you trust that each of us is having a completely unique, custom, classroom journey and see any comparing as pointless? Could you set aside better and worse, and just see them as different?
Recognize the world needs all different kinds of people and no value system is inherently better or worse than another. Seeing people and their behavior accurately will create more tolerance and acceptance. The more you practice seeing human behavior this way, the more compassionate and easy to get along with you will become.
You can do this.
Kimberly Giles and Nicole Cunningham are the authors of the 12 Shapes Relationship System - get the app today, take the quiz, invite friends and learn about your shape at - app.12shapes.com
We moved to Utah from out of state and we are good Christian people with high standards and values, and like most people outside of Utah we drink coffee and wine. We also use a phrase that apparently is taboo here. We say “Oh my God” quite a bit and never in our lives considered that a swear word. But twice since moving, here my children have been told that’s bad to say that, and this has been very confusing for them because it is so normal at our house. The way they were scolded about their language was very judgmental of my husband and I as parents. We have also have had numerous families tell my children they can’t play with theirs, because we are not Mormon and have wine in our house. We have never had wine in front of their children and we actually don’t drink very often, but really, we’ve never experienced anything like this. My children have good manners and are kind, sweet kids, but they are cast as bad in our neighborhood because we are of a different religion. I am not sure how to handle it? I am shocked that religious people would be so unkind. Do you have any suggestions?
First, we would like to openly apologize to you (on behalf of our state) and say we are so sorry this kind of thing happens here. Please know there are many Utahans, who would never treat you and your family this way and are saddened to know this has been your experience.
As for some advice, you have two options in this situation. You can be angry, bitter, resentful and unkind back, or you can take the high road and demonstrate your beliefs better than they have theirs. Our advice would be to take the high road and treat them with kindness and love anyway. Do this, not because they deserve it, but because it’s the kind of person you want to be.
You might consider killing them with kindness, instead of being unkind back. Take them cookies, shovel their snow or find other ways to demonstrate what love looks like.
Let your children know these people are afraid. They have a fear problem around certain words or actions that make them feel unsafe. If we see their behavior as scared, instead of judgmental and unkind, it’s easier to have compassion for them. They are doing the best they can with what they currently know and see, though ignorance isn’t innocence.
Suggestion for righteous people everywhere:
We would also like to offer some suggestions to you, who find yourselves feeling uncomfortable with people who are different from you, or not of your faith.
We hope you will be open minded and consider you might have some subconscious fear issues that arise when interacting with people who are different from you, and this might trigger behavior that is less than loving.
We all have subconscious biases in play, but that doesn’t excuse unloving behavior. It is always your responsibility to identify your discomfort around certain things or people, and force yourself out of your comfort zone. This is the only way to grow and learn to accept and embrace people, who are different.
We believe this one lesson (loving people who are different from you) is the primary lesson we are on the planet to learn and it is why the universe is filled with diversity. Diversity gives you an opportunity to see “the limits of your love” as they show you the boundaries of your comfort zone and challenge you to learn to love bigger.
If you are uncomfortable around people of a different race, religion, or sexual orientation, people who drink coffee or wine, have tattoos, swear, or have gauged ears or piercings, you need to find some of those people post haste, and spend some time with them. Get to know them. It is simply a matter of choosing to expand your world. You will probably be surprised too, because these people are often the kindest you will ever meet.
We were at a conference recently and saw a transsexual woman sitting alone at a table. Because we haven’t had the opportunity to know many trans people, we could immediately see getting to know this person would be a good stretch for us. We asked if we could join her and had the most amazing time learning about the challenges she faces and feeling of her goodness. You must also do this kind of thing if you want to grow.
We also recommend asking yourself, what does being a righteous person mean to you?
The dictionary defines righteousness as: being morally right or virtuous.
This is definitely a noble pursuit, but that is about one’s own choices and behavior. You get to decide what your values are and what behavior you deem right, but it does not include putting those same values on others. As soon as you do that, you have moved from righteous to self-righteous.
The dictionary defines self-righteous as: believing one is totally correct or morally superior to others.
This is where it all goes wrong. When you believe you are morally superior to another person, you are no longer righteous, in our opinion. It is not right to push your beliefs on other people or scold them for language you have decided not to use. When you do this, it is not defending God’s name, it is making another person or family feel small. You are choosing to see some human beings as having more value (or being more right or better) than others, and this is a problem.
If you want to raise confident, loving, wise children, who grow into mature, kind adults, then teach them to see all human beings as having the same value, no matter the difference in their journeys, language or behavior.
We know you are trying to teach your children your values, which in this case includes the idea that drinking coffee and wine are bad. We understand the fear you have, that children, who don’t see drinking as bad, might be prone to do it. The problem is you are also raising judgmental children, who will miss out on getting to know a large number of amazing people all over the world, because their fear will overpower their ability to love them.
There is a way to explain to children though drinking is against your family’s personal values, it doesn’t make a person who drinks bad or less than you. You can teach the dangers of alcohol, while also teaching them to accept and love those who have different values. There are good kind people all over the world who drink responsibly and live healthy lives. You may also have a child who drinks at some point, and they need to know there is nothing they could do, to separate themselves from your love.
Most of all, make sure you are teaching children to accept and be kind to everyone and the only way to teach this is by example. If you have ever made a neighbor feel judged for being different, don’t underestimate the power of a sincere apology. It’s not too late.
You can do this.
This was first published on KSL.com
I have a close relative who acts like he is perfect at everything, while he makes up terrible lies about my wife and tells them to me, just to cause problems in our relationship. He also says all kinds of weird and gross things to us that seem highly inappropriate. I once made a comment about how Santa Claus isn’t real, and he told me (in all seriousness) that I could be excommunicated for saying that. Obviously, he is not right in the head and I don’t really want to be around him, but as I said, he is a close relative so that isn’t an option. What do you do with a situation like this?
The truth is most human beings are a little quirky, but some are really quite unusual. It is easy with these people to go to a place of irritation, annoyance and judgment, and even see them as broken, weird or less than the rest of us. Some people are even unstable mentally or emotionally and may be dangerous, so it’s understandable to feel threatened or unsafe around them.
Here are some things you can do if you have to live with, work near or otherwise deal with a really quirky human.
1. Choose a system for determining the value of human beings.
There is no absolute truth about the real value of a human being. Every religion and philosopher on the planet has an opinion about it, but no one can prove their theory. This leaves us with the opportunity to choose a perspective. We believe you basically have two options:
(1) You can choose to see human value as changeable and in question.
This means our value can go up and down based on our performance, appearance and property. it means if you lose weight, make more money, or perform perfectly you may feel your value has gone up, and you might even feel better than other people. But if it can go up, it can also go down. So if you make mistakes, gain weight, lose your job or your family, you could also feel less than other people.
As long as you believe human value can change (and go up and down) you will also always see some human beings as having more value than other human beings because these two ideas go together. As long as you choose this system you will always be afraid you aren’t quite good enough too. You will feel this way because no matter how hard you try to perform perfectly or look perfect, you will always find people who appear better. This system for determining the value of human beings always leaves you feeling inadequate. But you can still choose it if you want to. Or you can choose this next option.
(2) You can choose to see all human beings as having the same, unchangeable value.
This means you decide to base all human value on our intrinsic worth as one-of-a-kind, irreplaceable, totally unique human souls, and all of us (no matter how quirky) will always be that and have the same worth. It is true that some humans will try harder, contribute more to society, and work to learn and grow, while others will not accomplish much, but these are differences in our extrinsic journey and choices and do not have to affect our intrinsic worth. At least you can see it that way if you want to.
You might want to consider choosing this system because it does two amazing things. First, it means you cannot fail, you can only learn. This perspective sees life as a classroom, not a test. With this perspective, you can make mistakes, which create amazing lessons and facilitate growth, but they never change your value. This helps you to have rock solid self-esteem (without arrogance or the tendency to see yourself as better than others, because they always have the same value as you).
Second, it helps you to stay out of judgment by seeing all humans as different (since no one on the planet gets the same classroom journey as anyone else) but all equal in value. This perspective creates compassion and makes it easier to tolerate and even accept the quirkiness in others.
2. Identify your Personality Type.
After 16 years as life coaches and working with thousands of people, we believe there are only 12 types of people in the world. When you know your type it helps you to accept your own strengths and weaknesses, and see your own quirky behavior more accurately. It also helps you to stop trying to be what others are, or expect them to be like you. Instead, you appreciate the interesting differences in us all. what are the personality types, how do we find out which personality type we are?
3. Identify your (and their) balanced and unbalanced behaviors.
Understanding human behavior is simple when you understand we all function every moment, of every day, in one of two states. A trust and love balanced state, where we are at our best, and a fear state where our worst behavior comes out. When you can accept your own quirkiness, you usually become more tolerant and accepting of other people’s quirkiness too.
We believe each of us has different bad relationship behavior that comes out when our fears are triggered, and understanding yours and theirs will help you have more compassion. You will also start seeing bad behavior as scared behavior. All bad behavior shows up when someone is in a fear driven state.
When your quirky relative behaves badly, you will understand that he is either trying to create a sense of value, to quiet his fear of failure (the fear he isn’t good enough) or he is trying to create a place where he feels safe from loss. Most of the time illogical, dishonest or irrational behavior comes from trying to cover a deep fear of failure or inadequacy. Or he may actually have a brain problem that means his thinking is just inaccurate and skewed. Either way, you must let the quirky be where they are in their unique journey.
4. Honor their right to be where and how they are.
Every one of us is experiencing a totally unique, interesting and difficult classroom journey. No one on the planet will ever get the same, genes, family, upbringing and the exact combination of life experiences that you got. This means (if we see life as school) that we are all in different classes. You will never know why their journey is what it is and what lessons they are supposed to be learning from their journey. But you can trust there is reason, purpose and meaning in everything being as it is.
The amazing Viktor Frankl, in a concentration camp during World War II asked himself the question, "Am I here by accident, is it just random bad luck? Or is there purpose for my being right here having this experience?"
He pondered this question trying to determine which idea was truth. In the end, he decided there is no way to know truth on this, and this leaves us with the power to choose our mindset. He found when he chose to see life as random bad luck he suffered more, but when he chose to see meaning and purpose in the experience, it made him want to rise and do something positive with it.
"In some ways, suffering ceases to be suffering at the moment it finds a meaning," Frankl wrote in his popular book "Man’s Search for Meaning."
We can choose, likewise, to trust there is purpose in our unique journey being what it is (and with this quirky person in it). We may never know the exact reason this experience was perfect for us, but we can still choose to trust there is one.
This will help us to allow each person to be who and where they are, without judgment that they should be anything different. We can live and let live and practice loving tolerance and wisdom.
5. Have the wisdom to choose your battles.
If we choose to see our journey (and interactions with the quirky people around us) as our perfect classroom, we know resistance is futile. Instead of resisting what is and expecting people and situations to be different than what they are, we embrace them and are grateful for what they can teach us.
This doesn’t mean you stop trying to improve situations or relationships, but when there is little in your control, you will see it is wiser to let the situation be whatever weird thing it is and you don’t let it upset you. Your weird relative is providing some interesting lesson in your life, choose not to suffer too much about it.
The amount that you suffer over the quirky people and lessons in your life is totally up to you. No one can make you upset without your permission and participation. You can choose peace, trust and a feeling of safety in every moment, even when things feel weird. Choose to trust there is order in the universe and the author of it all — is in charge. Trust that the universe is a wise teacher who knows what it’s doing it will make it easier to cope when things feel crazy.
You can do this.
Kim Giles and Nicole Cunningham are Master Life Coaches who host an internet radio show called Relationship Radio on Voice American and iTunea. Learn more at www.12shapes.com
I want you to address in a column what you do when family members aren't speaking. How do you tactfully handle family holiday parties when they refuse to be in the same place as each other, but you have to invite them both? One has issued an ultimatum that they want us to choose sides, which we feel is not the right thing to do. Is there any way to navigate these bad relationships or fix them? Please give us some advice.
Many people suffer from depression and anxiety around the holidays. Some have it because they have no family to be with, others have it because they do have family to be with. Family gatherings can be a real challenge if there is resentment, hurt feelings, and conflict between your guests.
We recommend you send this article to both parties and tell them you love and support them, and just want everyone to suffer less this holiday season. Explain that you have no judgment around this issue and totally understand how hard it is to deal with these conflicts, but you just want to help both sides heal.
I believe we are on this planet for one reason — to learn, grow and become better. Our main objective is to learn to love ourselves and other people at a deeper level. If this is true, forgiving would be the No. 1 most important lesson, and it's a challenging one too because our ego side really likes to hold onto judgment.
It’s easy to love people who are kind and good to us. Loving people who hurt us is the challenge that pushes us and forces us to rise. It shows us the limits of our love and gives us the chance to stretch and grow them.
If you are going to change how you feel about an offense, you will need to learn to look at the situation in a new way. This article is going to help you do that. You may feel like you aren’t ready, but "I'm not ready" is just an excuse we use when we can't articulate the real reason we don't want to forgive.
You must identify the real reason you are holding onto this offense and don't want to forgive it. Here are some possibilities:
1. Remember none of us are perfect.
This person did something wrong and it sounds like this was an especially painful wrong, but you aren’t perfect either. You may not have made this mistake, but you have made others. You must remember that you are both imperfect, struggling students in the classroom of life, with lots more to learn, who both deserve forgiveness.
You don’t want every mistake you ever made held against you forever. In order to feel forgiven for your past wrongs, you must give others the same.
2. You alone are responsible for the pain you are experiencing.
No situation can cause you pain without your participation in it. Your thoughts and feelings are under your control and this means no one can take away your pain or give you pain. You alone have that power. If you struggle to understand this principle, read my previous KSL article about choosing to be upset.
You must grasp the truth that you are in control of your thoughts and feelings. You can feel better right now if you want to. You don’t have to wait until you feel ready to forgive. You can choose to be ready now.
3. The other person is guilty of bad behavior, but you both have the same infinite and absolute value.
You both have the same value no matter how many mistakes either of you makes. This is true because life is a classroom, not a test, and our value isn't on the line.
That does not mean we can sit back and stop improving though. It means our lack of knowledge and need for improvement doesn’t affect our intrinsic value. We have the same intrinsic value regardless of the amount of learning we still need to do. You want this principle to be true because you want it to be true for you.
4. Forgiveness happens best when you see yourself and others accurately
Forgiveness will happen when you see yourself and others as innocent, completely forgiven, struggling, scared, messed up, but perfect students in the classroom of life, with lots more to learn. Most of us think forgiving is about seeing people as guilty and then trying to pardon them for those mistakes. If you try to forgive this way it will never happen. You will still be hung up on the fact they are guilty. Forgiveness will never work when it’s a gift undeserved.
Instead, let all the wrongs, pain and hurt on both sides of this be wiped clean of all selfish, fear-based, bad behavior. It is time to let go and accept divine forgiveness for both of you. Let the other person be a “work in progress” and don’t crucify yourself or them for mistakes. Accept the gift of forgiveness and see life as a classroom where mistakes don’t count against our value. We can just all erase them all and try again.
5. Forgiveness is the key to happiness and it is the only way to peace, confidence and security.
This is universal law. The key to forgiveness lies in one very simple choice that you must make over and over every day. What energy do you want to live in? You have two options — you can live in judgment, blame and anger energy? Or forgiveness, peace and joy energy?
Judgment energy means you stand in judgment of others, condemning and crucifying them for past mistakes. If you choose this mindset, you are giving power to the idea that people can be "not good enough" and should be judged harshly, which will come back on you too. You will always struggle with your own self-esteem and this energy will feel heavy, negative and unhappy.
Your other option is a forgiveness energy. Here you choose to forgive yourself and others, and completely let go of every misconceived, stupid, selfish, fear-based mistake either of you has ever made. You choose to see these mistakes for what they really are, bad behavior born of confusion, self-doubt, lack of knowledge, low self-esteem and fear. In this place, you choose to see everyone as innocent and forgiven and let them (and you) start over with a clean slate every day.
If you choose this mindset, you will feel safe, loved, whole and good about yourself and this energy will be light, peaceful and happy.
The question is: How do you want to live?
Consider letting go of the past offense and showing up at the family gathering with nothing but love and compassion in your heart. This doesn’t mean you have to be close to or deal with the other person, but it does mean treating them with respect, compassion and kindness. It means understanding that negative feelings hurt you more than they hurt them. It means choosing to focus on gratitude and being the love in the room, then on the past and casting blame.
You can do this.
Kimberly Giles is the president of claritypointcoaching.com and 12shapes.com - She is the author of the new e-book Fearless Forgiving: The clarity path to peace - you can get this inexpensive e-book on amazon here.
This was first published on familyshare.com
Hindsight is 20/20 they say, and it's funny how often at the end of a bad relationship, we wonder why we didn't see the red flags sooner. Were they there? Should we have see them? How did we miss them?
The truth is, we see what we want to see most of the time. At the beginning of any relationship, we are primarily looking for the good, especially if we want it to work out. We do this at work and in our personal relationships, but there are a few early warning signs it might help to flag when you see them. This may save you from unrealistic expectations and real disappointment. It might also mean protecting yourself and using some caution around people who could be toxic.
Here are five behaviors to watch for early in a relationship:
1. They speak ill of others and relish in gossip
If they are critical and judgmental of everyone around them, they will be critical and judgmental of you, too. People who focus on the bad in others usually suffer from a subconscious fear of failure themselves. In this state they find it temporarily makes their ego feel safer if they focus on the bad in others. If they cast others as the bad guy, it makes them feel like the better guy. Anyone who speaks ill of others on a regular basis has the potential to be trouble in a relationship. They may not have the self-worth and wisdom to be able to give the love and support you deserve.
2. Every situation is about them
If you notice that everything is about them, how they feel and how it affects them, you must label what you are hearing as "selfish focus." Again, people who have a fear of failure and low self-esteem are selfishly focused on themselves most of the time. If that is their focus, they won't be able to see situations from your point of view very easily. Just because someone is in this space one day, I would not write them off as toxic, but if it's a pattern all the time, make note of it as another red flag.
3. They're frequently upset and irrational
If someone gets triggered into an unbalanced upset state easily and often, and once their logic seems a tad off, that can be a big red flag. Mature, balanced people understand that feeling upset is a choice and nothing (or no one) can make you that way. You are in control of your choices, attitudes and behavior. You are responsible for how immature and over the top your frustration or anger gets.
We find some people tend to have over-the-top responses, drama and irrational thinking. This behavior is important to flag because one day it may be you they are upset at, and this immature behavior makes it difficult to talk things through and resolve them. If they aren't able to see things from another person's perspective, logically see what happened and why and talk about things without drama and emotion, they will have some unhealthy fighting behavior that could be directed at you eventually.
4. They don't trust you
There is a universal law that says we see the world as we are. This means anyone who doesn't trust you, accuses you of cheating, is dishonest or has ill intent might think you would act that way because they would. It's not true 100 percent of the time, but it is worth looking into. Those who would never be dishonest rarely are suspicious of others and are often taken advantage of. If someone is constantly accusing you or others of bad behavior, that could be a warning sign they aren't trustworthy.
5. Their moods and reactions are unpredictable
If you are never quite sure which version of this person you will get today and there is a Dr. Jekyll/Mr. Hyde feeling to the two sides of their personality, that could be a red flag. Toxic people are often moody, unstable and even may have borderline personality disorder, one of the more difficult mental illnesses to deal with. These people rarely admit they have a problem and rarely seek the help they need to have healthy relationships. If a person is normally very calm, kind and rational, but on occasion has a blow-up that is way different from their normal personality, you might not really know them as well as you think.
When dating, starting a friendship or thinking of promoting someone at work, you want to make sure you see the other person in stressful, upsetting situations and watch how they cope first. Everyone behaves fairly well when things are going great. You don't see their unbalanced behavior until things get scary, unsettled or threatening.
Just keep your eyes open and don't be afraid to love some people from afar.
Kimberly Giles is the president of claritypointcoaching.com and 12shapes.com. She is the author of the book "Choosing Clarity" and a popular life coach, speaker and people skills expert.
This was first published on KSL.com
I work with a woman, who is very opinionated with severe black and white thinking. I find myself getting upset by the way that she voices her opinions all the time and won’t even consider anothers point of view. We all eat lunch together and honestly, it’s getting hard to tolerate. What do you do with people who are that opinionated and not open to life having any shades of grey?
We are going to answer three questions inside your question.
First, why do some people see the world in this black-and-white way and feel they have to constantly share or even push their opinions on the rest of us?
Second, how do you know if you are one of these opinionated people?
Third, what can you do so people, who are like this, don’t drive you batty?
It makes life a great deal easier if you understand what is really driving human behavior. Understanding what motivates people helps us to not take other people’s behavior as personally either.
We believe human behavior is driven (consciously or subconsciously) by what we fear and what we value. So, we are going to explain the fears and values behind very opinionated, black-and-white thinking.
These people often have fear failure (that they might not be good enough) and they have fear loss (that life won’t be the way they want it to be). We know this because these two fears are behind almost all bad behavior.
These people feel safer if they have a clearly defined moral code, a black-and-white clear and solid code of behavior (the way people should behave) and other rules of correct living. If they have these rules clearly defined, they know exactly what they must do to be good enough. These guidelines make them feel safe. They also get a sense of safety from finding fault in the rule breaking and incorrect thinking in the people around them. If they can find people who are worse or wrong, it makes their ego feel a little better or right, which quiets their fear of failure a bit.
People who are quick to judge others as wrong are usually getting a strong sense of safety and self-worth from believing they are right. The more fear of failure they have about themselves, the more they might focus on black and white rules that prove they are right.
They may also be a tad controlling too because having things done “right” also makes them feel safer in the world. They are often defensive, territorial and protective of themselves, which can come across as selfish, arrogant and inflexible. They are often more focused on things being right and fair than they are on caring how other people feel.
These people also highly value ideas. They like learning and teaching. They believe correct ideas and doing things right are critical to success and happiness, and they tend to assume that everyone has or should have the same ideas, beliefs and values they have.
They also fear what would happen if their ideas (and rules) are not upheld. For example, people who are passionate about the environment and global warming value environmental issues, as well as fear the outcome if the planet is not looked after. They can at times be a tad judgmental or critical when they feel others don’t value ideas, beliefs and opinions or have the wrong ones.
Now, the question is, are you this kind of person? Do you have a strong sense of right and wrong and often find yourself in judgment of others? Do you ever leave a situation and realize you may have talked too much or dominated the conversation? Do you get irritated when people disagree with you and do you see them as less than you, because of their choices?
If these are resonating as truth for you, don’t worry – we aren’t saying you are bad, wrong or less than others for being wired this way. The truth is the world needs people who care deeply about right and wrong, but we must all watch for unbalanced behavior that comes when we function from fear.
If you aren’t like this but have people in your life who are, here are some tips for dealing with these people:
1. Show compassion toward the fear that is driving their opinionated behavior and black-and-white thinking.
When we consciously choose to stay calm and not react to the behavior of others, we are able to look at what is motivating it. Think about this woman at work, what do you know about her story and what she has been through in her life? Do you think there is some fear of failure in her? Can you sense that her stand on issues is about feeling right somewhere? When you look underneath the behavior and try to identify where it comes from, we step into greater acceptance, tolerance and compassion. See if you can show greater kindness and compassion to her and recognize her insecurities, after all, you have those too, they just manifest themselves differently for each of us.
2. Don’t react to the bad behavior, instead listen intently and then ask for permission to share your ideas
In the moment, when people are on a soap box and speaking down to us or sharing their strong opinions that we disagree with, we can become triggered and feel frustrated or angry. Often our ego wants to retaliate by interrupting or arguing, which can escalate the situation to conflict and confrontation.
Now, you understand their opinionated behavior is about their fear and their need for validation and safety. So, in reality, what they need is validation (which we know is the last thing you want to give them). If you can have a mutually validating conversation and make them feel safe, you might be able to get them in a place where they can listen to you too. You might even teach them something. The formula to having these conversations is on our website.
But, you basically must ask them more questions about their opinions and listen and validate their right to think the way they do. If you are willing to go here, you then earn the right to have a turn to share your opinion with them.
After you have given them some time to share and you make sure they feel heard, you can ask permission to share your thoughts. “Would you be open to letting me share another opinion?” This permission question opens the door for you to now be heard and share your opinion. If the person interrupts or tries to speak over you again, you have earned the right to say, “Excuse me, please don’t interrupt, I listened to your ideas on this, and I would appreciate you respecting my turn to speak and hearing my thoughts.”
This can be done respectfully and without confrontation. But remember, it’s not about changing other people’s minds, it’s about coming to a place where both differing opinions are respected and validating everyone involved.
3. Don’t take it so personally.
Other people’s need to be right or feel superior is their fear of failure at work. It is about their fears about themselves — it isn’t really about you. Ask yourself, “Which part of you needs validation and recognition for your opinions and feels mistreated when you don’t get that?” Is your fear of failure being triggered?”
All of us have this fear, on some level, but healthy self-esteem comes from knowing you don’t need validation or recognition from others to have the same intrinsic worth as every other person on the planet. Remind yourself that you are a unique, one of a kind human soul and your value doesn’t depend on your opinions, whether you are validated or liked by others, or whether other people think you are wrong.
As you remind yourself of this truth you will find yourself needing less attention and acknowledgment from others, and you will be able to better tolerate listening to the black and white views of others without feeling bothered.
If you are this kind of person and can recognize a need to be heard and validated for what you think, this is a great fear challenge to work on. Practice asking more questions and listening more than you talk next time you are with people. You will find validating others opinions feels even better than sharing yours.
Knowing you are lifting others up always feels better than being right. Practice setting aside your need to be right about how things should be. Try allowing people to have the same intrinsic value as you, even though their beliefs and values are different.
You can do this.
Kimberly Giles is the president of claritypointcoaching.com. She is the author of the book "Choosing Clarity: The Path to Fearlessness" and a popular life coach, speaker and people skills expert.
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These articles were originally published on KSL.COM
Kimberly Giles is the president and founder of Claritypoint Life Coaching and 12 SHAPES INC. She is an author and professional speaker. She was named one of the top 20 advice gurus in the country by Good Morning America in 2010. She appears regularly on local and national TV and Radio.